The Affiliate & Member Engagement Specialist provides essential day to day support to NAA’s affiliate network by responding to requests, coordinating programs and resources, and ensuring affiliates have a positive, seamless experience with NAA services. This work is meaningful because it directly supports NAA’s mission to be a trusted resource for the rental housing industry by strengthening communication, collaboration, and operational support across the federated network—helping advance NAA’s vision of rental housing as a valued partner in every community. The role is fulfilling for someone who enjoys helping others, building relationships, and contributing to team success through strong customer service, attention to detail, and follow-through. By working collaboratively across departments, supporting data accuracy and compliance, and assisting with programs, communications, and events, the Specialist models NAA’s workplace values of accountability, collaboration, inclusion, integrity, and excellence while developing skills in association operations and member engagement. 

Principal accountabilities 

• Serve as a primary point of contact for affiliates by providing timely, courteous, and solutions-oriented customer service in coordination with Resource Directors, responding to requests, questions, and concerns related to NAA programs, services, and policies. 
• Coordinate with internal NAA departments to facilitate affiliate requests, escalate issues as needed, and ensure clear and consistent follow-up. 
• Support the administration of affiliate and member programs, initiatives, and resources, including assisting with the coordination and implementation of new projects as identified by department leadership. 
• Maintain and manage affiliate records, reports, and databases; adhere to NAA’s Data Accuracy Policy to ensure data integrity, compliance, and reliable reporting. 
• Communicate proactively with affiliate leaders regarding reporting requirements, deadlines, and processes; collect and review submitted information for completeness and accuracy. 
• Assist with affiliate communications, including developing and distributing newsletters, updates, and other routine communications in collaboration with the Communications team. 
• Manage and update designated affiliate web platforms and resource libraries, including routine content curation and maintenance. 
• Provide logistical and administrative support for affiliate-related meetings, webinars, training programs, and events, including conference sessions and leadership programs. 
• Support data collection and basic analysis related to affiliate membership reporting, engagement metrics, and satisfaction surveys, preparing summaries to support follow-up by Resource Directors and department leadership. 
• Collaborate with the Data & Applications Management (DAM) team on data-related initiatives, serving as a liaison between internal teams and affiliate stakeholders. 
• Provide administrative and coordination support to department leadership as needed, including scheduling, documentation, data preparation, meeting materials, and other operational support to ensure efficient department operations. 
• Contribute to additional department needs and projects assigned to support team effectiveness and service delivery.