Alexandria, VA
Remote
Madison, WI
Posted: 01-Apr-26
Location: Leesburg, VA
Type: Full Time
Salary: $60,000-70,000
Categories:
Required Education:
Additional Information:
POSITION OVERVIEW
The Member Success Specialist fosters membership engagement and relationship building to grow the Society. This position provides exceptional customer service to current and prospective members through engaging strategies that maximize member value across all SIIM programs and events. The role serves as members’ primary point of contact – supporting their success while driving retention across the membership lifecycle.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
The following tasks, duties and responsibilities are the essential functions of this job:
- Serve as the primary point of contact for members by providing exceptional customer service and resolving inquiries across all SIIM products, initiatives, and benefits.
- Implement member engagement strategies and plans – including onboarding and other key touchpoints – to ensure a connected, welcoming, and high-value member experience.
- Support initiatives that drive membership recruitment, engagement, and retention throughout the member lifecycle.
- Contribute to the development and execution of the annual membership strategy.
- Identify and initiate new strategies and opportunities for engagement based on member interactions and feedback.
- Navigate the AMS regularly to maintain accurate, up-to-date membership records, process membership approvals, and perform ongoing data hygiene.
- Assists in the support and monitoring of the member community message board to foster positive interactions and engagement.
- Assist with the management and staffing in all aspects of registration to include onsite registration.
- Serve as the staff liaison to a designated committee in executing its projects and goals.
- Support finance in light accounting tasks.
EDUCATION & EXPERIENCE
- Bachelor’s degree required.
- Minimum 2-3 years’ experience in membership or similar customer service-oriented role.
- Experience working in a nonprofit setting preferred.
- Excellent interpersonal and customer service skills.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Team player mentality – proactive, adaptive and collaborative.
TECHNICAL SKILLS
- Microsoft Office Suite
- Association Management Software (Nimble AMS preferred)
