Benefits
•Competitive Salary
•Medical, Dental and Vision
•Long- and Short-Term Disability
•Life Insurance
•401(k) with Employer Match
•Paid Time Off
•Planet Fitness Black Card® Membership
Preferred Education:
2 Year Degree
Additional Information:
Hybrid/Remote is allowed.
The PF Independent Franchisee Council (PFIFC) is seeking a highly organized, detail-oriented Membership & Administrative Assistant to support the Executive Director and senior staff while leading key membership recruitment, retention, and engagement efforts.
This role is ideal for someone who enjoys balancing administrative responsibilities with relationship-building, project coordination, and member-focused communications. You’ll interact with board members, council committees, members, and external partners, playing a vital role in the organization’s day-to-day operations and long-term success.
Key Responsibilities
Administrative & Executive Support
Provide direct administrative support to the Executive Director and senior staff
Coordinate schedules, meetings, and conference calls
Prepare, post, and distribute materials for Board of Directors and committee meetings
Record and distribute meeting minutes and collect required approvals and signatures
Assist with presentation development and confidential correspondence
Coordinate travel arrangements and process expense reports
Support off-site meetings and events, including venue coordination and logistics
Office Management
Serve as primary point of contact for phone calls, mail, and office communications
Maintain electronic and physical filing systems
Draft letters, reports, and presentations
Manage office supplies, equipment, and vendor/building relationships
Membership Recruitment & Retention
Lead all membership recruitment, retention, and engagement initiatives
Develop and execute annual membership recruitment and retention plans
Track dues, membership data, and engagement metrics
Communicate proactively with current and prospective members
Draft communications highlighting membership benefits and council accomplishments
Utilize surveys and feedback tools to assess member satisfaction
Monitor membership trends and prepare reports for leadership
Serve as liaison to the PFIFC Membership Committee
Equal Opportunity Employer
PF Independent Franchisee Association dba PF Independent Franchisee Council is an equal opportunity employer and values diversity. We do not discriminate based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected status.
Education & Experience
Associate degree preferred
Minimum of two years of related administrative or membership-focused experience
Non-profit or trade association experience preferred
Core Competencies
Excellent written and verbal communication skills
Strong organizational and time management abilities
High attention to detail and discretion with confidential information
Project management and problem-solving skills
Customer service mindset and collaborative approach
Ability to manage multiple priorities independently
Technical Skills
Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams)
OneDrive / SharePoint
Canva or other design tools
Survey tools (e.g., SurveyMonkey)
Video conferencing platforms
Project management software
Work Environment & Schedule
Small professional office environment with a strong emphasis on confidentiality
Monday–Friday, 8:30 a.m.–5:00 p.m.
Hybrid schedule: three days in-office, two days remote
The PF Independent Franchisee Council (PFIFC) is a non-profit trade association founded in 2014 by Planet Fitness franchisees. We are dedicated to preserving and enhancing the business interests of all Planet Fitness franchisees and to collaborating with the franchisor to improve brand equity for all stakeholders. Our membership is comprised of independent Planet Fitness franchise owners throughout the United States. We deliver value to our members by creating a community of franchisees to share best practices related to owning and operating Planet Fitness clubs. Our members share their learnings through our various communication channels, by engaging in strategic discussions on committees, and by networking at our annual events.
