About the Role

The Senior Manager of Membership is a strategic leadership role responsible for driving AIHA’s membership growth, engagement, and retention initiatives. Reporting to the Director of Membership & Technology, this position oversees the development and execution of membership strategies, marketing campaigns, and member experience programs. The role ensures alignment with AIHA’s mission to advance occupational and environmental health and safety (OEHS) by fostering a strong, engaged professional community. Additionally, the Senior Manager supervises 1–2 team members and collaborates across departments to deliver exceptional value to members.

Essential Duties and Responsibilities

Strategic Leadership

• Design and implement membership recruitment and retention strategies.
• Develop and execute member pipeline strategy to attract and retain members.

 Content & Marketing

• Oversee newsletter content and strategy, ensuring timely and relevant communication.
• Manage renewal content and strategy to optimize member retention.
• Lead marketing campaigns and strategy to support membership growth and engagement.

Member Experience

• Oversee onboarding, renewal processes, and member communications.
• Monitor feedback and resolve pain points to enhance satisfaction.

Cross-Functional Collaboration

• Partner with marketing, technology, and volunteer teams to improve engagement.

 Data & Reporting

• Analyze membership trends and prepare reports for leadership decision-making.

Supervisory Responsibilities

• Maintain a first-class staff team in coordination with supervisor, which may include interviewing, hiring, and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Carries out supervisory responsibilities in accordance with the organization’s policies and all applicable laws
• Supervise 1-2 team members, providing leadership and guidance.
• Guide the development of direct reports through action-oriented support, personalized development and cross-functional projects, delegating tasks and responsibilities to help staff achieve objections

Financial Responsibilities

• In Coordination with the director develop and execute entrepreneurial and innovative approaches to Membership department to ensure financial success
• Work with director to execute, monitor, and oversee performance on relevant contracts to ensure compliance
• Work with Finance Department to ensure proper invoicing and crediting

To Truly Excel, You Will Have:

• Have strong interpersonal communication skills, with the ability to build rapport and foster relationships with diverse stakeholders
• Have a proven track record of developing and executing successful membership acquisition and retention strategies
• Think strategically and act proactively
• Champion member value. Continuously align programs with member needs and AIHA’s mission.

Qualifications

Education & Experience

• At least 10 years of experience in membership, recruitment, retention, and engagement
• At least 5yrs supervisory experience

Required

• Bachelor’s degree in relevant area. In lieu of a degree 15plus years of experience will be considered.
• At least 2 years’ work or volunteer experience in a professional membership organization or association
• HubSpot

Preferred

• Progressive leadership experience in association or non-profit setting achieving revenue goals, maintaining databases integrity, and managing budgets
• Knowledge of ACGI

Travel

Travel for this position may be required for the annual connect conference.

Work Environment

• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
• Regular, predictable attendance is required

Physical Requirements, with/without Accommodation  

• Must be able to sit for extended periods of time
• Must be able to write, type, and use phone
• Must have the ability to read screen and various reports
• Must be able to hear well enough to communicate
• Must be able to lift/carry/push up to 10/20/30 lbs. depending on the role

Please Note:

• The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
• The physical requirements and work environment are representative of those that must be met by an employee to perform the essential functions of this position successfully or will be encountered by the employee while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• This job description is NOT a contract for employment and does not modify or circumvent the employee’s ‘at-will’ employment relationship with the company.