About the Role Reporting to the Senior Manager, Member & Customer Relations, the Member & Customer Relations Representative supports the Member & Customer Relations team. They do so by answering phone calls and responding to emails, maintaining the mail room, interacting with members, keeping the office supplies and kitchen stocked, and resolving issues in a timely and effective manner. This position requires you to be in the office twice per week. The job responsibilities include, but are not limited to: Essential Duties and Responsibilities Visitors to the office: Serve as one of two representatives to all visitors to AIHA, including receiving guests and alerting appropriate staff.   Telephone Cov