The Director of Education & Leadership Development will lead the direction for the development, coordination, and execution of a variety of education and leadership development programs and resources for the Association’s members and non-members. The NAA Education Institute offers a variety of online and face-to-face education programs for all career stages, operations solutions, and diversity, equity, and inclusion offerings. In this multi-faceted role, the Director of Education & Leadership Development will work closely with subject matter experts, industry and supplier partners, volunteer member committees, elected leadership, as well as NAA affiliates to deliver impactful educational and leadership development programs and resources.
Responsible for developing, evaluating, and enhancing the education content strategy for the NAA Education Institute, to include online and in person training and content.
Oversee the development and issuance of Continuing Education Credits (CECs) for NAAEI’s educational content that meets the requirements of NAAEI’s Credential Programs.
Direct the training and communications with NAA’s Affiliate Network related to the administration of all NAAEI programs and services.
Works with direct reports and Subject Matter Experts (SMEs) to develop high quality programs that meet the needs of participants. These offerings include but are not limited to webinars, non-credential programming (in-person and virtual), articles, best practices, conference presentations, and benchmark surveys.
Responsible for creating, optimizing, and implementing broad-based diversity, equity, and inclusion resources and training opportunities for industry members.
Create content and pathways for learning which support NAAEI’s credential programs.
Manage relationship with NAAEI’s learning management system partner.
Management and oversight of NAA’s leadership development program offerings, including project planning, leading committees, program execution, communication and ongoing management.
Collaborate with industry associations and partners to develop and implement joint education programs.
Work with the marketing and communications team to execute the marketing plan for all programs, including email, print, and digital
Develop program surveys and track results to make sure participants find high value in
Liaise with event logistics team to ensure all programs are appropriately managed according to event templates and
Provide leadership, mentorship, and coaching for two direct team members and one indirect report.
Serve as liaison to NAA’s Diversity, Equity & Inclusion Committee. Other committees and task forces may be assigned.
Develop and monitor the department budgets and take appropriate action to achieve strategic priorities and budget
All other duties as deemed appropriate by NAAEI VP.
This position supervises two direct reports and one indirect report.
This position has 10% travel.
Required Education and Experience:
Bachelor’s degree in a relevant field
A minimum of 5 years of experience with a professional or trade association (or similar organization) developing and implementing education and leadership development programs
Experience managing or administering diverse and inclusive educational content
Experience forming partnerships to produce educational products is a plus
Strong time and project management skills
Superior leadership, budgetary, and interpersonal skills that include team management and mentorship.
Strong vendor management skills
Strong client facing and communication skills
Advanced trouble shooting and multi-tasking
Framework of knowledge for association management or CRM software
Strong oral and written communication skills
Solid organizational skills with ability to balance team and individual responsibilities
Must be able to travel occasionally to attend events and other off-site functions
Excellent project management, verbal, editing/writing skills are required. The successful candidate will have excellent “people skills”, be detail- and service-oriented and have exceptional technology
Proven ability to motivate, influence and gain commitment at all levels of the
Preferred Education and Experience:
While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.
Work is regularly performed in a professional office environment and routinely uses standard office equipment.
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To serve as a trusted, preeminent resource for all stakeholders in the rental housing industry through advocacy, education and collaboration.
The professionalism of the rental housing industry is interconnected with the principles of the Fair Housing Act and based on the concept that all people should be treated equally. We do not tolerate incivility toward one’s fellow citizen based on race, ethnicity, gender, sexual orientation, religion, economic status or any other attribute or characteristic. Our industry and our nation are strongest when we all work together. In accordance with these principles, the National Apartment Association condemns any act of discrimination and/or violence.
NAA operates in a spacious, modern, high-rise office that is conveniently located in the exciting business district of Ballston in Arlington, VA. Located just a few miles from Washington, D.C. and just two blocks from the Ballston Metro stop, we are easily accessible from any Washington suburb via public transportation and major highways.
We offer an exceptional employee benefits package and a busy, challenging work environment.