The Manager, Member Engagement’s primary responsibility for implementing ongoing programs that expand HRS membership’s Leadership Skills, Mindset, and Network. This position requires a skilled manager and consensus builder who can promote cooperation, collaboration, and partnerships while advancing the core goals of the HRS. This position will specifically focus on evolving the membership experience and cultivating engagement from within the HRS ecosystem.
This role will be implementing engagement strategies and cultivating a “sense of home” amongst our diverse members by communicating benefits to existing and prospective members. This position is “outward facing” and works with volunteers and appropriate HRS staff to enhance member value.
Member Experience and Engagement: 60%
Serves as point of contact (POC) for HRS members, directing them to appropriate association information, tools, benefits, events, and other resources.
Communicates effectively to members and prospective members about the value of HRS.
Contribute and implement membership engagement strategy, as informed by the membership Team, with the goal of increasing member engagement.
Leverage organizational data on members to help better deliver products, programs, and services.
Build, cultivate, and maintain relationships with members, volunteers, staff, and other stakeholders.
Oversee and manage oversee the Society’s online Community (higher logic), introducing programming and experiences with the goal of increasing member engagement.
Collaborate with the marketing team to develop strategies for maintaining and increasing engagement on the online community, member spotlights, etc.
Develop a structure and process for member recognition programs across strategic segments and identify appropriate avenues and occasions for recognition of member achievement and milestones.
Assist in developing the member experience at the annual meeting
Supports the member experience design and execution at the EPicenter.
Leadership Program: 30%
In collaboration with the Sr. Manager, Membership Engagement & Digital Health,
Lead the management of HRS’s Growth and Leadership Opportunity for Women in Electrophysiology (GLOWE),
Leads the recruitment and applicationprocess for leadership programs.
Leads correspondence process with participants and other program stakeholders.
Partners with internal and external stakeholders to develop program materials.
Prepares and processes expense reports, vendor invoicing paperwork, and purchase requisitions, including monthly expense reconciliation, and on-demand expense reports.
Cross-Functional Project Management: 10%
Creates detailed project plans that include schedules, timelines, and work plans for assigned projects
Oversees project tasks, budgets, timelines, and resources necessary to ensure the project stays within scope, on time, and within budget.
Works with staff and other stakeholders to develop project priorities and implementation timelines
Monitors projects progress to ensure that HRS delivers all required deliverables as agreed upon.
Prepares and provides information about the Society’s initiatives.
Leads the development of webinars, podcasts, and new in-person meetings
Manages grant deliverables identified in the Letters of Agreement (LOAs).
Monitor projects progress to ensure that HRS delivers all required deliverables as agreed upon.
Supports the logistical in-person and online meeting needs.
Committee Liaison Responsibilities:
POC for the Fellows-in-Training Working Group and the Member Engagement Subcommittee
Collaborates with committee chairs to draft Agendas
Coordinates committee calls; compiles and distributes meeting minutes and committee member disclosure.
Bachelor’s degree in marketing, management, or related field preferred.
Minimum of five years of experience in membership engagement, marketing, or program management.
Proven experience managing and cultivating online community engagement.
Proficiency with Microsoft Office applications, customer management systems, website platforms, and remote collaboration tools (Zoom). Ability to quickly learn new technologies. Salesforce and Higher Logic experience preferred.
Familiarity with an association management database or customer relationship management (CRM) tools.
Exceptional relationship-building skills with a customer-focused mindset.
Motivated to offer insight and implement programs to contribute to membership growth and sustainability.
Demonstrates a positive attitude and growth mindset.
Excellent written, verbal, and interpersonal skills.
Strong knowledge of membership services and engagement strategies preferred.
Able to contribute to the strategic development of membership projects and marketing.
Able to assess and improve business processes as well as strategies for recruitment and retention.
Excellent organizational and time management skills; detail-oriented; and ability to handle multiple priorities simultaneously.
Able to work as part of a team and independently with little supervision.
The Heart Rhythm Society (HRS) is a 501(c)(3) international nonprofit organization. Founded in 1979, HRS is a leading resource on cardiac pacing and electrophysiology. Our specialty organization represents medical, allied health, and science professionals from more than 70 countries who specialize in cardiac rhythm disorders.