Novi AMS is a fundamentally different approach to non-profit Association Management Software (AMS). Our engineering and experience teams work side-by-side with our customers to continue to develop the only AMS created for associations, by associations.
At Novi, we are a diverse team of dedicated, inspired, energetic and FUN thought leaders who love to celebrate wins. We function with a high level of transparency and trust and come together daily to innovate and create impact - We like to call it amplifying change.
What Drives Us
Building community and fostering collaboration is one of our guiding principles. Our primary mission is to help associations by providing them with tools to amplify the change they make within their own industries. We have a relentless drive to improve the lives and experiences of the customers we serve.
"My favorite aspect of working at Novi would be the connections we make not only with each other, but with our customers. I love when someone tells me I’ve 'made their day/week/life' because of our product.” – Melisa Smith, Director of Customer Experience
Where We’re Going
Every day, our team rises with excitement and the mission to help our customers continue to solve problems. We’re proving that with the right people and the right tools, we can continue to make an impact not just for associations, but for the world.
No Barriers – Remote Work
Our company culture is important to us and we want to work with the best talent in the world to support our vision, regardless of location. We can’t let geographic barriers prevent us from great things when we’re on a mission to make a positive impact on society!
General Position Description:
Assist in Customer Experience activities such as:
Onboarding new customers onto our platform from their previous AMS or CRM
Meeting with prospective customers alongside a GROW team member to help qualify prospective customers
Use analytical methods to find solutions for client support questions through our Conversational Relationship Platform (CRP), Intercom
Assist in developing and generating and updating customer help articles, feature update announcements and videos.
Novi AMS is the only association management software (AMS) built for associations, by associations. Our team comes together daily to innovate and create impact. We like to call it amplifying change.
We were born out of a collaboration between association executives and a software development team with extensive experience in the association space. The project has been laser focused on one goal since inception – to build association management software that amplifies the change that associations create within their communities.