Manager, Practice Resources & Education Technology
Location: Washington, D.C.
Type: Full Time
Education and Training
Project Management/Program Development
Endocrinologists are at the core of solving the most pressing health problems of our time, from diabetes and obesity to infertility, bone health, and hormone-related cancers The Endocrine Society is the world’s oldest and largest organization of scientists devoted to hormone research and physicians who care for people with hormone-related conditions. Our inclusive community is made of scientists, physicians, educators, nurses, and students in 122 countries.
We are seeking a Manager, Practice Resources & Education Technology to manage and administer the Society’s Learning Management System (LMS), including but not limited to configuration of online exams and assessments, reporting, and working internal and external partners to ensure web-based integrations and system upgrades. In this role, you will collaborate closely with our Education team to develop e-learning products and services via the LMS and maintain workflows for program requirements. Our ideal candidate is one who will serve as a key contributor in leading the Education department’s integration and use of technology throughout the educational portfolio, continually monitor new technologies and industry trends, and advise team on new features and tools to enhance LMS functionality.
What you’ll bring to the job:
A minimum of 6 years of previous experience in online education development and LMS management.
Excellent oral and written communication skills, customer service skills, and organizational skills.
Intermediate-to-advanced experience with Microsoft Excel.
Experience with the following components/systems are required:
Learning management systems (preferably Oasis or similar platform)
Content authoring tools such as Captivate and Articulate
Video editing tools, such as Camtasia
CRM or association management system (Netforum preferred)
Experience with association and/or ACCME requirements and annual reporting is a plus.
Capacity to recognize the contributions of all team members, both internal and external, in dealings with members and collaborators.
Ability to travel several times a year and work weekends or after-hours, on occasion.
Appropriate technical skills required for proficiency in the use of technology (Outlook, Word, Excel, Adobe Acrobat, database management, etc.) and able to learn new technology as required.
Consensus-building and collaboration skills.
Our Values: We believe in and empower our staff. We know that with our investment in their growth, they have an even greater potential to contribute to our organization. Our core values embody the character and culture of our staff – they guide our decision making, interactions and how we serve our members. As an organization, we are committed to: demonstrating responsible stewardship, treating one another with trust and mutual respect, supporting work life balance, sustaining an inclusive environment, and fostering an environment that encompasses communication, service, collaboration, results & innovation.
What you’ll own:
Manage technical components of course creation and maintenance, including:
Managing the creation and configuration of LMS courses and educational initiatives and/or enhancements to existing courses.
Assisting course authors with publishing course content from authorware tools.
Creating, managing, and enforcing LMS content publication standards, ensuring that any new courses integrate into other Society systems and meet functional requirements, system compliance, and interface specifications.
Collaborating with analysts, designers, and internal system owners in the testing of new courses and applications, including quality assurance of e-learning content and course configuration.
Assisting with development of customized and standard reports generated from LMS, including learner performance, question performance, and other reports as needed.
Assisting in data collection and reporting of annual ACCME reports via the Program and Activity Reporting System (PARS).
Serving as lead staff contact for our audience response system, trains colleagues to program the system and test operations in advance of activities, develops appropriate report formats and conducts necessary statistical analyses with data to meet the Society’s need for outcomes measurement, question validation, etc.
Drives development and delivery of existing self-assessment educational products (ESAP, Pediatric ESAP) and new products through:
Identifying potential challenges and concerns alongside the workgroup chair(s) and team to develop solutions to issues such as schedule adherence, workgroup member concerns, and quality of content.
Managing and supporting faculty for content development including identifying experts, collaborating with member leaders to identify content area gaps and strategies to fill them, and providing educational design and digital learning strategy.
Entering content into online platforms and maintaining/updating to ensure uniformity across them and strategizing best ways to present educational content.
Providing strong customer service on products and programs, including creating user-facing guides and implementing enhancements.
Developing necessary required outcome reports and updates including sales trends, evaluation data, and question performance data.
Guiding development of publications with internal and external stakeholders, including developing promotional pieces and communications plans.
Collaborating with Digital Learning team members on product enhancements and derivative products.
Collecting and maintaining required documentation required by accrediting bodies.
Manage the library of conference session recordings and related products, including:
Coordinating the delivery of the enduring library with the Event Education Design team.
Serving as the primary point of contact for the licensing team to coordinate the delivery of recordings.
Maintain and support LMS platform and users to include learners and internal administrators by:
Managing LMS static content, menus, forms.
Maintaining system best practices such as course set-up processes and naming conventions and provide training and related resources to other LMS administrators to ensure system-wide consistency.
Ensuring interface is intuitive to end-user and continually optimizing for accessibility of content.
Collaborating with the Digital Learning Coordinator and Member Services team to troubleshoot and resolve user issues with the LMS and activities.
Collaborating with IT department to implement software updates to LMS and related systems.
Researching and resolving learner and administrator issues as needed.
Working with our learning technical provider (LMS) to troubleshoot high level technical issues pertaining to course functionality.
Collaborating with internal database administrators and vendors to assist with quality assurance, program logic, and data processing.
Reviewing and analyzing existing application effectiveness and efficiency (if applicable) and develop strategies for improving or leveraging these systems.
Contribute to and execute the education technology strategy and evolution:
Researching and making recommendations on software products and services in support of procurement and development efforts.
Managing and providing direction for course and application development projects in support of business operations.
Managing and executing delivery of webinars with other departments as needed.
Assisting Educational team with development and maintenance of digital learning offerings.
Collaborating with IT department to implement software updates to LMS and related systems.
Collaborating with Educational team to define business goals and processes and recommend solutions.
Developing project plans, timelines, and milestones for such initiatives as they apply to the LMS and other platforms.
Assisting, as needed, with budgets and contracts, vendor invoices, accounts payable for the department, and evaluating and selecting new vendor services.
What you’ll do well:
Work cooperatively with others to achieve common goals. Effectively work and complete assignments in group settings by listening and responding appropriately to other team members, offering support, conferring with team members about their concerns, expressing disagreement constructively, and working towards solutions that all team members can support.
Be relied upon to ensure that projects within areas of responsibility are completed in a timely and efficient manner. Monitor programs and/or activities and take corrective action when necessary. Realize and own up to one’s mistakes and find a solution to correct or improve and prevent from future repetition.
Anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies. Notice trends and develop plans to prepare for opportunities or problems. Anticipate how individuals and groups will react to situations and information and plan accordingly.
Demonstrate ability to plan and organize the work of a group, department or project and to establish effective priorities. Effectively use time. Demonstrate ability to “think outside the box” for solutions or ways to accomplish the job in a more effective way. Handle projects responsibly (including expense management). Prioritize as needed and meet deadlines. Communicate challenges/barriers to supervisor. Collaborate and share progress with others to get the project completed. Demonstrate effective delivery of completed project.
What you’ll get out of it:
Working with a staff that has passion for our mission, believes in one another and has fun.
The chance to work in an environment that empowers staff to take informed risks and create new programs and services.
A chance to make a contribution in a fun job with room to make it your own.
A strong and competitive salary and benefits package that focuses on your well-being and financial health.
Proof of Vaccination & Work Location:
The Endocrine Society values the safety of our employees, our members, and our visitors. In support of these values, if you are selected for this job you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to an HR partner or you must request an exemption before your actual start date. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the Endocrine Society.
This position is located in Washington, DC and walking distance to Metro and major bus lines. The Endocrine Society offers a flexible, hybrid work environment. Effective May 2nd, 2022, employees are expected to work from the office at least 2 days per week to foster our collaborative culture and support cross-functional interaction.
Endocrine Society offers a convenient downtown DC location within walking distance of Farragut North/Farragut West and Foggy Bottom Metro stations. Qualified candidates interested in a purposeful work environment, competitive salaries and excellent benefits, including a generous TIAA- CREF retirement plan with 10% employer contribution, submit resume and cover letter with salary requirements.
Endocrine Society is the world's largest and most active professional organization of endocrinologists in the world. Founded in 1916, the Society is internationally known as the leading source of state-of-the-art research and clinical advancements in endocrinology and metabolism. We are dedicated to promoting excellence in research, education and clinical practice in the field of endocrinology. Society membership continues to grow with more than 18,000 members from over 100 countries. These professionals are dedicated to the research and treatment of the full range of endocrine disorders: diabetes, infertility, osteoporosis, thyroid disease, obesity/lipids, growth hormone, pituitary tumors, and adrenal insufficiency.
For employees, Endocrine Society offers a stimulating, collegial work environment of 86 staff where top performance is recognized and appreciated. We pride ourselves on our competitive pay practices and excellent benefits program, including a 10% annual employer contribution to a TIAA-CREF retirement plan, subsidized health, dental and vision insurance, fully paid life and disability income protection, professional development and tuition assistance programs, an on-si...te employee fitness room and generous leave benefits. We have a convenient Downtown D.C. location accessible by the Metro red line Farragut North and blue and orange line Farragut West stations.