The Coordinator of Exhibitor Services & Sponsorship will be responsible for all customer service-related items for exhibitors and sponsorship fulfillment for all RE+ Events. This position will also be responsible for various show floor operations items and any other administrative functions as needed.

Essential Functions/Major Responsibilities 

To be successful in this position, the candidate must be able to perform each essential duty and responsibility satisfactorily, in addition to other duties as assigned to meet business needs and organizational objectives. 

Exhibit

• Lead the RE+ sales team’s customer service efforts by supporting exhibitors with customer service inquiries, welcome letters, deadline reminders, forms collection, etc., ensuring excellent customer service, quality control, and consistency of exhibitor experience for all RE+ Events
• Ensure the online exhibitor manual is complete and easily accessible and assist exhibitors when needed with questions
• Assist with making exhibit sales & collection calls as assigned
• Work with sales and marketing team to develop comprehensive and creative sponsorship opportunities and manage all cost/expenses that relate to fulfillment items
• Manage and track Booth Design Approvals, Exhibitor Appointed Contactors and Certificates of Insurance 

Sponsorship

• Manage the collection of sponsor logos and artwork for use in sponsorship programs. Work directly with marketing to insure inclusion of sponsor recognition/logos in appropriate promotional materials.
• Process all sponsorship related fulfillment.
• Manage, produce and mail out all sponsorship snapshot reports
• Manage and oversee Sponsorship tracking grid and cost analysis grid
• Assist with making sponsorship sales calls as assigned
• Work with and train the assigned temps for sponsorship fulfillment at RE+

Required Experience

• Bachelor’s degree or equivalent work experience 
• Excellent time management, organizational, and communication skills 
• Demonstrable customer-oriented attitude 
• Strong oral and written communications skills 
• Attention to detail 
• Ability to take initiative and work independently while functioning within a small team environment 
• Experience in meetings & events industry, specifically with a large tradeshow is a plus 
• Experience with Map Your Show and Salesforce preferred  
• Knowledge of Salesforce, information systems, including association databases, maintaining event websites, data collection and analysis, and/or formal report development preferred 
• Travel required

This job description is not designated to contain comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Job Conditions

• SETS is a virtual-first office. Physical office option in Arlington, VA. Full time telework is our standard with intermittent in-person gatherings.
• Some travel (15%) and non-traditional work hours (i.e., after hours, weekends, and holidays) required. This travel will also include outreach events, site research, and partnership development.
• Must be able to lift and carry a minimum of 40 pounds and to physically participate in the movement, set-up, and storage of event related items/materials.