The American Society for Public Administration—the nation’s leading professional association for public administration—is seeking a thoughtful and creative Membership and Program Associate. The associate is the organization’s primary representative to our 10,000-plus members and stakeholders, including public servants working at every level of government; university deans, chairs and professors; and students.

The associate is responsible for the effective management and execution of ASPA’s membership renewal, retention and recruitment activities. The role focuses on successful relationship building with current and prospective members, requiring a high level of interpersonal communication and exceptional communications skills. Specific responsibilities include the following:

• Work with executive staff in implementing membership campaigns, projects and initiatives.
• Assist in developing recruitment strategies, maintain a timeline of activities and execute them with measurable results.
• Oversee the new member experience for the first year of membership; facilitate member experiences that increase knowledge of and engagement within the organization; and manage the group member experience.
• Execute membership operations, including dues payments and processing, member eligibility and benefits, membership categories, member relations and service delivery.
• Respond promptly and effectively to membership inquiries and requests for assistance.

The associate also is responsible for ensuring the currency and accuracy of member and stakeholder data and for providing professional support to ASPA’s wide-ranging programs, including its annual conference and online e-learning series, and Executive Office operations.

A Bachelor’s degree is required; prior experience working in a membership-related capacity is a plus. A strong commitment to public service is a must.

Qualified candidates should forward a cover letter, resume and salary requirements to Bill Shields, American Society for Public Administration, 1730 Rhode Island Avenue, N.W., Suite 500, Washington, DC 20036 or jobs@aspanet.org. No phone calls, please. ASPA is an equal opportunity, affirmative action employer.

Successful applicants possess the following qualifications:

• Strong proficiency with database platforms (knowledge of iMIS a plus), Microsoft Office and online email distribution software.
• Excellent customer service orientation.
• Demonstrated critical thinking skills and creative problem-solving.
• Impeccable written and verbal communications skills tailored to diverse audiences.
• Keen attention to detail and outstanding organizational skills.
• Experience working in nonprofit, preferably membership-driven, organizations a plus.