Position Overview

The Senior Associate, Community Engagement, UNA-USA serves as the primary liaison between UNA-USA and its Chapters, along with paid members (outside of Young Professionals). He/she works with Chapters, Divisions, and Regions in building Chapter capacity, and developing Chapter-based membership retention and recruitment efforts. He/she also provides support to recruit and engage paid members serving as Members-at-Large.

This position is based in Washington D.C. (Hybrid schedule)

Essential Functions

• Serves as UNA-USA staff liaison to Community Chapters, Divisions, and Regions
• Maintains an understanding of current Chapter needs to support member engagement and increase Chapter capacity
• Maintains overall chapter management, including chapter information on Salesforce, online communication groups, annual reports, affiliation agreements, bylaws, and chapter forms
• Responsible for supporting the establishment of new UNA-USA Community Chapters
• Provides chapter updates in monthly Member Report to UNA-USA. staff and National Council as needed
• Works with Senior Director, Programs and Policies, UNA-USA to transition organizing committees into active chapters
• Responsible for identifying, reactivating and rejuvenating inactive chapters
• Manages and maintains the permanent UNA-USA files (electronic and physical) for chapters including the collection, filing and analysis of chapter year-end reports and verification of Federal tax filings. Provide guidance to chapters seeking a separate 501(3)(c) tax filing
• Responsible for the coordination of chapter requests, such as speaker needs, insurance certificates, and UNA-USA promotional materials, to assist them in participating in UNA-USA’s major events, including UN Day, Human Rights Day and International Women’s Day
• Attends chapter meetings/conferences/workshops to promote UNA-USA and to strengthen existing chapter systems
• Develops best practices and resources, including webinars and training opportunities like the Chapter Leader Series to provide informational training sessions on various topics throughout the calendar year
• Working with Member Communications, Associate, UNA-USA, determines content for Chapter Leader Update, a monthly communication for chapter leaders
• Establishes close working relationships with Chapter leaders through contact by email, telephone, mail, and in-person visits and by participating in National Leadership Calls

Paid Membership Support

• Works with Membership & Operations Associate, UNA-USA to support registration, renewal, and payment of paid members over age 26
• In collaboration with the Senior Director, Programs and Policies, UNA-USA, implements and manages paid membership campaigns and programs
• Manages initiatives and resources to nurture chapter development by paid Members-at-Large

Other:

• Work with Membership Team to respond to member inquiries in a timely fashion
• Provide support as necessary for UNA-USA programs and events, including serving as a staff liaison for Affinity Groups

Selection Criteria

• Bachelor’s degree and 1-3 years of experience at chapter-based organization
• Demonstrated customer service excellence
• Ability to collect and analyze data to inform decision-making process
• Background in international relations and a basic understanding of the United Nations and its agencies is preferred
• Ability to work independently and within tight time constraints
• History of successful public speaking engagements
• Ability to travel as needed
• Ability to effectively communicate and present information to senior level staff and to the public
• Excellent writing, proofreading, verbal, and analytical skills
• Excellent interpersonal communications and teamwork skills
• Detail-oriented with strong project and time management skills, including ability to manage multiple projects and tasks simultaneously in a fast-paced environment
• Motivated self-starter with a positive attitude
• Ability to meet regular attendance/tardiness policy
• Ability to work under pressure and handle stress

Benefits& Compensation

For full-time, benefit eligible employees, UNF offers an excellent range of benefits, including:

• a choice between two health plans through UnitedHealthcare (PPO or HDHP with HSA)
• dental insurance
• vision insurance
• flexible spending accounts
• 403b retirement savings plan with a generous matching contribution
• group term and supplemental life insurance
• short-term disability
• long-term disability
• health club discounts
• commuter subsidy
• back-up care
• employee assistance program

Additionally, all benefit eligible employees have 12 paid holidays, 20 vacation days, 10 sick days, 3 personal days, and 8 weeks of family leave care.