The Program Coordinator supports the work of NAAG and NAGTRI by coordinating all logistical aspects of assigned programs, in both in-person and virtual environments.

The Program Coordinator is also responsible for various internal projects, as designated by the Meetings and Membership Director, where they will exercise their ability to problem-solve and make decisions. The Program Coordinator will help support the growth of programs through template and process improvement. This position reports to the Meetings and Membership Director. 

Travel will account for approximately 30% of this position.

Responsibilities

Programmatic 

• Conduct pre-training and onsite support/logistics for in-person programs, to include oversight of hotel rooming lists, meeting room setup, food and beverage, audio visual, transportation, materials, name badges, attendance list, gifts, and related duties.  
• Conduct pre-training and live support for online programs, to include oversight of attendee registration on the association management system (AMS), online platforms, learning management system (LMS) set-up, and related duties.
• Serve as direct contact for in-person and virtual programming, maintaining a professional and courteous relationship with all internal and external personnel.
• Adhere to programmatic and financial close-out procedures.
• Provide administrative support, as needed, which may include items such as agenda formatting, panel call scheduling, and other logistical coordination. 
• Monitor and adhere to program budgets, keeping track of all program expenses and being accountable for spending.
• Assist with travel arrangements of attendees, speakers/faculty, and staff for face-to-face programs, as assigned. 
• Input information for each program into organization-wide databases, including student and faculty information and post-program evaluation results.
• Coordinate with the communications and online learning departments.  
• Respond to inquiries by state attorneys and circulate information to Attorneys General staff as needed.

General 

• Develop and coordinate internal/external projects with oversight from the Meetings and Membership Director. 
• Conduct pertinent research and support projects led by program counsel. 
• Demonstrate core understanding of position responsibilities.
• Other tasks as assigned based on the needs of the Association. 

Requirements

• Prioritize tasks from different functional areas and teams. 
• Possess strong interpersonal skills, liaising with internal and external personnel. 
• Exercise tact and diplomacy. 
• Proven ability to meet critical project deadlines. 
• Employ problem-solving skills to make decisions. 
• Display excellent attention to customer service by phone and email.
• Possess excellent computer skills including experience with Microsoft Office (PowerPoint, Outlook, Excel (spreadsheets/SmartSheet), Word and general database knowledge.
• Manage competing projects or deadlines at one time.
• Exhibit high level of professionalism.