Graduate Management Admission Council (GMAC) seeks a Manager, Membership Operations to manage and drive the activities central to the Membership team, including governance of the GMAC Membership Policy and delivering Member School services.
The Impact You Will Have
You will work closely with colleagues on the Corporate Services, Market Development, Central Marketing and Technology teams on executing and driving Membership School activities and services, and will serve as the primary source of member communications internally and externally.
Key Things You Will Be Doing
Provide exceptional service as the main point of contact in supporting GMAC Member School Representatives for their entire member lifecycle.
Manage the collection, administration, tracking, and reporting of Member School data with an eye towards improving the efficiency of gathering member information, providing insights on member behavior and identifying and advising on opportunities to enhance member services. Key metrics for tracking, analysis and reporting include items such as:
Utilization of benefits;
Member feedback; and
Dean and Member Representative role verification, contact information, tenure in role.
Develop, create, and maintain Membership communication plans and collateral covering all Membership related items such as: Member Handbook, Membership Application, and associated forms, Membership Matters newsletter content and coordination, compliance notifications, etc.
Partner with Market Development to process and onboard new members. Tasks include activities such as prepopulating member application data, updating GMAC systems, managing processes & communications, etc.
Work with the VP of School & Industry Engagement to define the Membership and Governance presence at GMAC Conferences. Develop and execute plan for implementation.
Develop and maintain departmental websites, member facing and internal stakeholder, and social media communication to ensure they are current, informative and add value.
Serve on the internal School Engagement team to strengthen communications and partnership with Customer Care, Market Development and other market facing groups in order to best serve the needs of and enhance GMAC engagement with member schools.
Support the Member and Board governance initiatives, activities, and goals.
Other responsibilities and duties, as assigned.
What You Bring
Bachelor’s degree; Or equivalent combination of education, skills, and relevant experience.
3 years’ relevant work experience.
Proficiency in MS Office applications (Outlook, Word, Excel).
Strong customer service orientation and helpful attitude.
Excellent verbal and written communication skills with the ability to interface effectively with customers, clients, and colleagues.
Excellent organizational, project planning, presentation and time management skills with careful attention to detail.
Ability to manage daily operations of the function and prioritize work without direction.
Ability to work independently with minimal supervision and in a team setting, and across external and internal stakeholder groups.
Strong analytical skills.
Comfort with multi-tasking.
Ability to work in-office and remotely according to GMAC’s hybrid work environment.
What We Offer
Comprehensive and locally competitive benefits (medical, dental, vision, 403b retirement program, and more!)
Generous Paid-time Off
Hybrid Work Environment
Work for a mission-driven organization helping to develop the next generation of responsible leaders and change makers
Opportunity to utilize your skills and professionally grow and develop
If you're committed to Career Excellence and want to work in a collegial, collaborative environment, this is the place for you!
GMAC’s value proposition offers our talented employees the ideal climate for innovation, and colleagues who are motivated and proactive, with diverse backgrounds and approaches.
As a global organization, we understand and appreciate the benefits of myriad cultural perspectives. GMAC is wholly committed to recruiting, developing, and retaining a diverse group of talented people, and providing equal employment opportunities to all employees and applicants without regard to the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, disability, sex (including pregnancy, childbirth, and related medical conditions), marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws.
Additionally, to ensure a safe office environment, recognizing the tremendous contributions that vaccinations play in ensuring our mutual wellbeing, GMAC has implemented a mandatory vaccination policy. All employees must be fully vaccinated against the COVID-19 virus. GMAC may make accommodations or allow for exemption from this requirement for medical or religious reasons.
The Graduate Management Admission Council™ (GMAC™) is a mission-driven association of leading graduate business schools worldwide. Founded in 1953, we are committed to creating solutions for business schools and candidates to better discover, evaluate and connect with each other. We work on behalf of the schools and the graduate management education community, as well as guide candidates on their journey to higher education, to ensure that no talent goes undiscovered.
GMAC provides world-class research, professional development opportunities and assessments for the industry, designed to advance the art and science of admissions. Owned and administered by GMAC, the Graduate Management Admission Test™ (GMAT™) is the most widely used graduate business school assessment, recognized by more than 7,000 programs worldwide. Other GMAC assessments include the NMAT by GMAC™ (NMAT™) exam, for entrance into graduate management programs in India, South Africa, and the Philippines, and the Executive Assessment (EA), specifically designed for Executive programs around the world.
Our flagship portal for graduate management education resources and information, www.mba.com, receives 14 million... visits a year and features the School Search matching tool and Graduate Management Admission Search Service™ (GMASS™) database, matching candidates and business schools.
GMAC is a global organization with offices in Hong Kong, China, Gurugram, India, Singapore, London, United Kingdom and the United States. To learn more about our work, please visit www.gmac.com.