Do you enjoy the diversity of tasks a day brings? Are you eager to learn and grow through collaboration on membership recruitment and retention? The National Hospice and Palliative Care Organization (NHPCO) is seeking a Membership Coordinator to serve as an essential member of the Membership Team. Reporting to the Senior Director, Membership, the Coordinator will serve as the point of contact for questions related to membership, support data enhancement projects, and serve as staff liaison to NHPCO’s professional discipline communities. The ideal candidate will be proactive, personable, resourceful, and efficient while maintaining a high level of professionalism and confidentiality.

This role is based in Alexandria, VA and is eligible to work a hybrid telework arrangement. NHPCO offers a competitive benefits package, to include medical, dental, vision coverage, flexible and generous leave, and paid holidays.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Membership

• Coordinates new and renewing member acknowledgement process, including preparing and sending welcome materials, scheduling welcome calls, and collaborating with the Membership and Communications teams to update onboarding materials and messages.
• Performs outreach to a portfolio of members to ensure awareness of member resources, remind members about renewals, and resolve problems.
• Supports Senior Director of Membership’s outreach to current, prospective, and lapsed members.
• Identifies and researches prospective members.
• Performs administrative duties for the membership team, such as scheduling meetings, assembling meeting materials, and preparing mailings.

Data

• Helps maintain membership database, including entering and updating membership records.
• Supports data enhancement projects such as matching NHPCO data to external sources.
• Performs data clean-up projects.
• Contacts members to resolve questions about organization and individual data; serves as point of contact for updating large organization rosters.

MyNHPCO Professional Communities

• Serves as a staff liaison to MyNHPCO (NHPCO’s professional discipline communities).
  • Serves as the primary contact for community leaders.
  • Ensures NHPCO staff team is aware of community activities and expertise.
  • Schedules steering committee calls.
  • Monitors online community discussion groups and library postings and follows up with community leaders to ensure discussion posts receive a response.
• Hosts MyNHPCO community webinars (Chats)
  • Manages the production of community webinars on Zoom.
  • Serves as the host of the live session, welcoming attendees, providing instructions for participants, introducing hosts, monitoring Q&A, and ensuring a positive experience for presenters and attendees.
  • Ensures staff have the information they need to promote the webinar and answer member questions.
  • Coordinates webinar evaluations.
• Acts as liaison to MyNHPCO Projects Committee
  • Support community leaders and steering committees as they develop presentations for NHPCO conferences.
  • Supports committee monitoring of various community projects.
• Serves as liaison to MyNHPCO Nominating Committee
  • Coordinates Steering Committee application and appointment process.
  • Coordinates call for nominations and elections of the MyNHPCO Chair, Vice-chair and MyNHPCO community leaders.
  • Maintains rosters for the Awards, Executive, Nominating, Projects, and Steering Committees in the association management system. Distributes updated rosters as changes are made.
  • Prepares reports for the Executive Committee.

This position is classified as a full-time, non-exempt position with an hourly rate of $23.63 - $35.44 (commensurate with related experience) plus an opportunity to earn annual merit increases and potential, but not guaranteed, performance bonuses.

NHPCO requires all employees to be up-to-date and fully vaccinated from the COVID-19 virus as a condition of employment, subject to accommodation. If hired, you will be required to show proof that you have received the COVID-19 vaccine(s) or have a valid religious or medical reason not to be vaccinated.

To be considered for this position, please submit a cover letter and resume.

NHPCO is an Equal Opportunity Employer.

Qualifications

• Bachelor’s degree preferred, along with 1-3 years of experience with a membership organization.
• Strong working knowledge of the Microsoft Office suite and experience in membership database maintenance.
• Ability to work extended hours during peak times.
• Communication/Writing Skills: Exhibits strong written and verbal communication skills. Demonstrates creativity and resourcefulness in the development of reference materials and presentations.
• Technology Skills: Ability to quickly adapt to new or unfamiliar technologies. Use technology to improve efficiency and productivity of the work.
• Teamwork/Collaboration: Ability to establish and maintain working relationships with members, employees, and the public. Ability to respectfully listen to ideas, opinions and concerns of others while working cooperatively on interdependent goals. Comfortable working in a collaborative environment.
• Initiative/Time Management: Ability to set priorities, meet deadlines, and accomplish various administrative functions in an accurate and timely manner, including responding to inquiries, word processing and data entry.
• Customer Service: Ability to present oneself in a professional and efficient manner to the public, board members, NHPCO members, current and potential donors, supporters and other employees.
• Organizational Awareness: Ability to understand and support the needs of other teams and how their programs support NHPCO members.
• Inclusion: Actively seeks and engages with diverse perspectives. Identifies and mitigates bias on a personal, institutional and process level. Identifies and addresses barriers to inclusion on the personal, institutional and process levels.