JOB SUMMARY:

The Manager of Member Relations leads the membership program, including customer service, database administration, membership marketing, and events. Under the supervision of the Vice President, the Manager works with internal partners as well as with external vendors to facilitate membership activities, relations, and processing, while providing customer service as needed.  S/he assists with administering the program’s budget and may recommend or develop new programming or services.  The Manager may provide supervision and guidance for the Coordinator(s).

ESSENTIAL FUNCTIONS:

Customer Service (approximately 30% of effort):

• Directly provide and oversee all aspects of service for current and incoming members.
• Train staff to process new and existing members and maintain appropriate records.

Database Administration (approximately 30% of effort):

• Serve as the primary point of contact and administrator for Salesforce.
• Provide statistical reports monthly and by request on current membership data.
• Maintain data integrity through proactive analysis and problem resolution.

Membership Marketing (approximately 15% of effort):

• Create engaging membership content to help improve and maintain retention and recruitment.
• Ensure marketing materials in all channels and mediums are up-to-date and create marketing material for internal and external use.
• Oversee Membership materials inventory and track reorders.

Membership Recruitment Events (approximately 15% of effort):

• Manage Membership presence at events by coordinating a membership table or booth, providing marketing material and resources for payment processing.
• Ensure event presence is staffed accordingly.

Other Duties as assigned (approximately 10% of effort):

• Mail or email invoices and materials to members.
• Other tasks as assigned.

Education and Experience Required:

• Bachelors’ degree in business, communications, marketing or related field or equivalent work experience.
• At least 4 years of relevant experience in customer service, membership management, or similar functions.