POSITION SUMMARYThe Help Desk Associate is an entry-level position that offers information technology (IT) support services to internal end users while functioning as part of a larger technology department that develops and maintains the organization’s networks, databases, and website systems. You will work with staff on the operation and maintenance of their personal computers/laptops, networks access, printers, phones, and application software. The primary function of the position is to provide first-tier level support for the organization’s enterprise computing environment. You will report to the Technology Manager and work closely with the technology team to ensure the timely resolution of technical problems and service requests. KEY DUTIES AND
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