Overview The Customer Service Associate is a key member of the BioOne team, reporting to the Director of Sales and Marketing and working collaboratively with all other staff. Though broad in scope, the primary directives of this position are to provide comprehensive operational support for the sales team and front-line customer service to BioOne’s worldwide professional customer base, which consists primarily of librarians at academic and research institutions. Critically, this includes working extensively in BioOne’s CRM and financial systems, and liaising with BioOne’s external sales partners. This role is designed for a highly organized, detail-oriented, and customer service-focused individual with experience managing customer data and financial
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