American Assoc for the Study of Liver Diseases (AASLD)
Location: Old Town Alexandria
Type: Full Time
Preferred Education: 4 Year Degree
Salary: $53K to $67K
Customer Service and Support
Internal Number: MMbrshp010622
AASLD is the leading organization of scientists and health care professionals committed to preventing and curing liver disease. The organization fosters research that leads to improved treatment options for millions of liver disease patients and advances the science and practice of hepatology through educational conferences, training programs, professional publications, and partnerships with government agencies and sister societies.
The role of Manager, Membership serves as a frontline representative providing courteous, knowledgeable service to AASLD’s constituencies (members, customers, staff; etc.) and works with the Director of Membership and Marketing and other team members to support AASLD’s membership acquisition, retention, and engagement campaigns.
The Membership Manager operates in a multichannel environment requiring clear and effective written and verbal communication. The incumbent will use good judgment and initiative when marketing AASLD’s programs, products, and services and disseminating detailed information to members and customers, including answering questions about AASLD membership and benefits, processing membership dues payments, orders for products and journal subscriptions, and updating membership accounts.
This position requires the ability to acquire and maintain broad organizational knowledge; critical thinking skills; the ability to prioritize assignments; escalate concerns and issues to management as appropriate; proficiency in utilizing organizational databases; and in-depth knowledge of all programs, products, and services offered by AASLD. The incumbent frequently serves as a liaison between AASLD members and customers, and headquarters staff and is expected to ensure a maximum positive experience from each external and internal interaction.
Education and Experience • Bachelor’s degree in a relevant area, or other related field and/or equivalent work experience. • The job requires 3-6 years of experience in a similar role and relevant subject matter expertise.
Skills Needed in Position • Experienced in data gathering and analysis. • Adept at using data to inform strategy and make recommendations. • Proficiency using all social media platforms (Instagram, Twitter, Facebook, LinkedIn, etc.) • Communication skills: Skill in clearly and effectively communicating ideas verbally and in writing, including the ability to edit the writing of others. Commitment to keeping stakeholders informed. • Strategic and critical thinking skills: skill in anticipating future consequences and trends, making decisions congruent with the organization’s strategic direction, mission, and goals, and developing innovative approaches to solve problems or improve processes. • Planning and organizing skills: skill in determining priorities, developing plans to assure the achievement of objectives, and allocating time and resources effectively. • Supervisory/management skills: skill in setting clear performance objectives and directions; delegating appropriately; and providing clear, behaviorally specific performance feedback, effective coaching, and development opportunities. • Interpersonal skills and emotional intelligence: Works and manages with integrity, builds and maintains effective interpersonal and team relationships with a diverse network of colleagues inside and outside the organization, and with other relevant individuals with whom the organization works (members, the media, other organizations, funders, etc.), treat colleagues, members, and customers with respect and a high degree of professionalism, and represent the association well during interactions with all constituencies.
This position is currently remote due to COVID-19. AASLD offers a competitive benefits package, including a 35-hour workweek, generous vacation/holiday leave, and retirement contribution.
AASLD requires employees to be fully vaccinated against COVID-19 as a condition of employment. Individuals unable to be vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being vaccinated, can request a reasonable accommodation.
AASLD is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
For more information or to submit your resume, please forward your cover letter with salary expectations and resume to firstname.lastname@example.org.