The Membership & Marketing Assistant serves as the first customer service touch via phone calls and emails. In addition, provides data entry, clerical support, membership, and marketing support. This position requires a keen eye for detail.

General Office Administration

• Answer phone calls
• Process incoming mail
• Process outgoing mail and shipments such as UPS and FedEx
• Maintain office equipment/troubleshoot
• Maintain office appearance
• Order office supplies
• Other duties as assigned

Membership

• Respond to inquiries from members and non-members
• Enter membership applications and renewals into database
• Update database as required for institutional members
• Prepare membership reports
• Update member prospect lists
• Manage the dues renewal process for all members
• Regularly check and respond to Membership email
• Other duties as assigned

Member Services

• Review and approve job postings
• Provide support for annual awards program
• Provide support for benchmarking surveys
• Other duties as assigned

Marketing

• Serve as proofreader of marketing material, both print and electronic
• Assist with email campaigns and routine membership communications
• Support the director of membership & marketing and marketing manager with additional marketing activities as assigned

Education/Experience:

Required: Minimum of a two-year associates degree, bachelor’s degree preferred or equivalent education and work experience.  Office and/or association experience required. Minimum of 2-4 years related membership, database management, or customer service experience.

Skills and Abilities:

• Exceptional proofreading skills
• Strong organizational, administrative, and customer service skills
• Strong data-entry skills
• Eye for detail with history of accurate, precise work
• Ability to collaborate with wide range of people
• Proficiency with Microsoft Office
• Proficiency with AMS database system
• Proficiency with office telephone system
• Proficiency with office machinery and equipment