What we're looking for: We are seeking a motivated, multi-tasking individual to implement and execute RSNA's customer service efforts. The Customer Service Specialist will have exceptional verbal, written communication, and membership and relationship building experience while working well within a team environment and independently, possessing excellent time/project management skills, and the ability to prioritize and multi-task to meet multiple deadlines.
Please submit a cover letter with your application.
What you'll do:
Provide customer support to members, meeting registrants, and non-members via incoming and outgoing calls
Participate in membership calling campaigns that include outbound calls to engage with customers and upsell of membership benefits
Provide internal customer service support for other RSNA departments
Administer the Customer Service inbox by responding to inquiries within 24 hours
Assist in maintaining the accuracy of the database records (conformity with RSNA Data Entry Standards) via entry of new customer records, updating and formatting name, address, contact information on existing records, and identifying and reducing duplicate records in Personify
Research and process renewal payments for memberships and subscriptions
On-site participation at the RSNA Annual Meeting
What you'll need:
Strong interpersonal skills
Strong verbal communication skills over the phone
Bilingual (Spanish/English) a plus
Excellent organizational skills
Strong attention to detail
Strong editing and proofreading skills
Ability to collaborate professionally with a diverse group, including peers, direct reports, senior leadership, and volunteers
Ability to manage multiple projects simultaneously in a cross functional environment
Proficiency in Microsoft Office or equivalent office suite
Proficiency in Outlook functions and scheduling meetings
RSNA requires all employees to be fully vaccinated against the COVID-19 virus. Vaccination verification is required. Employees seeking an exemption from this requirement for medical or religious reasons will need to provide proof of exemption and submit to regular COVID-19 testing.
The Radiological Society of North America is an equal opportunity employer and prohibits discrimination and harassment of any kind. RSNA is committed to hiring and employing qualified people without regard to race, color, religion, sex, marital status, national origin, age, disability, veteran status, citizenship status, genetic information, sexual orientation, unfavorable military discharge, ancestry, order of protection status, pregnancy, or any other legally protected characteristic. All employment decisions at RSNA are based on business needs, job requirements, and individual qualifications.
The Radiological Society of North America (RSNA) is headquartered in Oak Brook Illinois and is a 50,000+ member medical specialty society with a staff of 200 and a budget of $40 million. RSNA holds the largest medical meeting in the world, with around 55,000 - 60,000 attendees, in Chicago each November following Thanksgiving.