Are you looking for the next step up in your career and have 4-5 years of AMS/CRM/SaaS/Database experience? If so, we might be the right job for you! Our ideal candidate is an up-and-coming AMS/database administrator eager to aid in the association’s information and data strategy. You enjoy developing and managing processes for the staff use of the AMS and other SAAS applications. You consider yourself a naturally curious and self-directed problem solver with strong critical thinking and communication skills. You find learning new technology and applications enjoyable and are eager to create solutions or workarounds to help staff accomplish their goals.
WHO WE ARE
The Retail Industry Leaders Association (RILA) is the US trade association for leading retailers. Through collaboration and thought leadership, we provide retail executives a forum to network, share best practices, advance ideas, and take action.
Equally as important, RILA values a work environment where employees can thrive. We rely on teamwork, respect, trust and transparency, flexibility, and commitment to serve ourselves and our members well.
This position oversees RILA’s database, software-as-a-service (SAAS) applications, and related internal processes. In this role, the director guide’s the association’s use of internal applications including Fonteva (AMS), Informz (email), SurveyGizmo (surveys), and others to aid the staff in their mission-driven goals.
Under the direction of the VP of Marketing & Management Information Systems, this position works to improve and support the organization’s use of the AMS, manages the integration with other systems, leads the development and deployment, and enhances the use of Fonteva/Salesforce. As the primary point of contact for staff on SAAS applications, you will help the association find creative solutions, support internal use, set up best practices and procedures, and manage the internal processes for these applications. The director advises departments on AMS functionality, monitors member data and transactions, develops event and registration setups, and ensures transactions and financial data are correctly interacting with our accounting software.
AMS/Database Administration (65%)
Serves as the primary database administrator for the Fonteva/Salesforce AMS
Works with Fonteva to deploy upgrades, implement and maintain customizations such as custom fields and objects, page layouts, workflows, and integrations
Responsible for maintaining the AMS, including administrative functions such as user account maintenance, and reporting issues; creation of new fields, internal reports, badges, workflows, and other tasks as needed
Manages ongoing AMS enhancement projects, identifying areas for improvement in the AMS platform
Develops and maintains internal processes to ensure accuracy of data in AMS, minimize duplication of information (contact records, invoices, products, etc.), and is responsible for overall data integrity
Creates and maintains custom reports/dashboards as requested by departments
Supports staff with committee creation and roster management processes
Supports the creation and maintenance of events, registrations, and tickets for committee calls and meetings, conferences, webinars, etc.
Assists accounting team to create and maintain sound financial reports and internal controls and ensure dues reports are in sync with accounting reports on a monthly and annual basis
Develops training materials for users across the organization and conducts appropriate training based on users’ responsibilities and needed functionality; assists in growing the organization’s use of Fonteva
Responsible for troubleshooting technical issues, bugs, or errors encountered by staff
Application Support and Administration (15%)
Liaises and partners with vendors to provide technical support to RILA staff
Manage ancillary SAAS applications and integrations as needed (e.g., Conga, TRC, conference apps, RILA.org website, MapYourShow, Boomset, and Informz) for staff use
Provide ongoing training and resources to staff advising on best practices, functionality, and procedures to drive process improvement and staff adoption of applications
Communicate with staff regularly on systems initiatives and upgrade statuses
Information Systems & Operations (15%)
Manages pre-, post-, and onsite conference registration processes for all conferences (list and report/dashboard management, customer support, registration setup and support, backend registration, collections on registrations)
Works with, and leads when appropriate, the development and execution of projects with RILA vendors
Leads the conference event app development, implementation, and management
Member/Customer Support (5%)
Responds promptly to member needs and requests as appropriate Serves as lead on managing all administrative aspects of the AMS
Assist with membership inquires, including troubleshooting and resolving login issues for end-users; assist with customer payment processes
Travel may be required to assist with on-site registration at association events.
Required Skills & Experience
5 years work experience with at least 3 years of experience in managing an AMS, Salesforce, or CRM in a membership and/or customer service-oriented company. Experience with Salesforce and/or Fonteva is ideal but not required.
Demonstrated experience using and supporting staff use of SAAS products such as email distribution platforms, survey collection tools, mobile applications, virtual conference platforms, or other similar applications.
Demonstrated experience working with vendors on the integration of an AMS
Some knowledge of HTML coding helpful. AMS or database experience required, Salesforce and/or Fonteva experience highly desirable.
Bachelor’s Degree, preferably in business, communications, information technology, finance, or other related areas preferred but not required.
Ability to collaborate with internal teams, stakeholders, and outside vendors/partners.
Ability to translate business processes and goals and provide options and solutions within the database and applicable applications.
Troubleshooting and problem resolution skills with the ability to quickly analyze and resolve technical issues.
Must be able to handle multiple tasks, work under pressure and within deadlines.
Medical, Dental and Vision Coverage (FSA/HSA options available)
Employer sponsored Life Insurance, STD and LTD Coverage
401 (K) Retirement Plan with Employer Match
Flexible Paid Time Off + 11?Federal holidays
Professional development opportunities
RILA is an equal opportunity employer and encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve.
To be considered for the position, you will need to submit a resume and statement of interest (cover letter) through Built for Teams. The statement of interest, or introductory letter, (<1 page), should tell us about you and why you're applying.
This position is not a helpdesk/IT support role. RILA engages with a third-party vendor to manage infrastructure and assist staff with hardware setup and troubleshooting and use of standard office software (such as Microsoft Office, Zoom, and Sharepoint) and equipment.
Travel to RILA conferences may be required. To be considered, a resume and statement of interest (cover letter) is required.
The job posting will close on October 1.
At the time of this job posting, the RILA office is fully remote with plans to return to the office in January 2022. Upon return to the office, employees will be based out of the D.C. HQ and may be eligible for up to two (2) days of telecommuting after demonstrating a history of strong work performance.
The Retail Industry Leaders Association (RILA) is the US trade association for retailers that have earned leadership status by virtue of their sales volume, innovation or aspiration. We convene decision-makers to collaborate and gain from each other’s experience. We advance the industry through public-policy advocacy and promote operational excellence and innovation. And through research and thought leadership, we propel developments that foster both economic growth and sustainability.
Our aim is bold but simple: to elevate a dynamic industry by transforming the environment in which retailers operate.