The Membership Manager is the business lead for the membership and engagement activities for NCMA and requires experience with iMIS, and the latest recruitment and retention strategies. Responsibilities include managing a member and customer engagement team, providing a high level of service, and responding to member and customer requests, questions, and issues regarding a wide range of the organization’s products and services. In addition, the Membership Manager must be able to shift smoothly between direct problem solving with members, to the database and reporting management that supports our progress toward the strategic KPIs. The Membership Manager is extremely organized, a self-starter with a strong sense of ownership and accountability and can identify problems and quickly develop solutions that focus on results.
General Responsibilities - Ensure value proposition for membership offering is compelling and aligned with NCMA Strategic Imperatives. - Document internal standard operating procedures (SOP). - Evaluate effectiveness and efficiency of programs, policies and internal procedures, and recommend modifications or improvements. - Interact and collaborate with fellow employees in a positive, proactive and productive manner. - Participate with national committees and staff in strategic planning and annual budgeting including programs, plans and goals for assigned areas.
Membership - Maintain a thorough understanding of association membership best practices. - Maintain membership records and continuously update the membership database to ensure data quality. - Produce and evaluate monthly membership reports and analyze trends in data. - Work with marketing staff to develop and successfully implement best practices in member recruitment and retention. - Develop tools, metrics and assessment criteria to ensure the highest quality customer service responses and outcomes. - Establish and maintain strategic relationships with key stakeholders, customers, members, volunteers, staff and vendors. - Coach and lead assigned team members by identifying performance objectives and providing performance reviews. - Advise volunteers, customers and members on NCMA’s variety of programs, products and services to meet their individual, organizational and chapter needs.
Awards Program - Serve as the association’s point of contact for the awards program. - Manage awards correspondence and the awards email group account and respond to inquiries. - Manage awards program life cycle to include: o Annual awards schedule and deadlines. o Maintain Awards Program information on website. o Monitor awards submissions/nominations. o Manage awards judging process. o Prepare and send winner/non-winner communications. o Order physical awards and prepare and ship physical awards for distribution at conferences. o Prepare awards-related program information, signage, scripts, and slide presentations for presentations.
Minimum Qualifications: - Bachelor’s degree and at least 5-7 years’ experience, preferably in non-profit or association environment. - Experience working with association management databases (preferably iMIS). - Excellent written and verbal communication skills. - Strong analytical and innovative problem-solving skills. - Excellent customer service skills and ability to develop strong relationships with colleagues and internal and external constituents. - Ability to efficiently handle multiple priorities in a fast-paced environment with attention to detail. - Demonstrated ability to work effectively with individuals at all levels and to communicate in both oral and written form, clearly and concisely with members, management, and support staff. - Ability to work independently, prioritize work assignments and to handle many projects simultaneously.
Personal Attributes Desired: - Professionalism, tact, diplomacy and a clear, courteous manner when dealing with board members, constituents and colleagues - Excellent work ethic and judgment - Ability to work independently and as part of a collaborative team - Ability to manage multiple tasks within deadlines - Strong communication skills, both verbal and written
Other - Work Schedule: Monday through Friday, 8:30am – 5:00pm includes unpaid 30-minute lunch. Situational telecommuting is available for this position based on the supervisor’s approval. - Travel: Up to 15% and may include 2-3 weekends per year to support NCMA national events - Work Environment: Business office with noise level is usually moderate
The National Contract Management Association (NCMA), founded in 1959, is the world’s leading professional resource for those in the field of contract management. The organization, which has over 20,000 members, is dedicated to the professional growth and educational advancement of procurement and acquisition personnel worldwide. NCMA strives to serve and inform the profession it represents and to offer opportunities for the open exchange of ideas in neutral forums.