The Director, Member Relations leads engagement and retention efforts with assigned APCIA members. Develops and directs retention and engagement efforts with assigned APCIA members, including facilitating contact by the CEO and other divisions and conducting personal visits, presentations, and phone calls.
Annually analyze engagement of assigned members and develop and implement engagement and retention programs for companies.
Conduct research and develop strategies to retain members at risk of withdrawing their membership. Implement these strategies and manage involvement of other department staff and resources needed.
Manage CEO to CEO calling program, including researching and writing briefings for member CEO calls
Conduct in person visits to assigned members, prioritizing based on those that are at risk or unengaged.
Seek out and develop relationships with member CEOs and senior management, particularly key companies. Direct staff resources to meet their needs.
Manage member service requests and assure that any member service concerns are addressed by staff immediately
Approve changes in executive contacts in Profile and assure quality control of member data in Profile database.
Review and approve the issuance of assessment invoices, assuring accuracy of member information, assessments and exceptions.
Guide the process of collecting past due assessments and manage retention issues arising out of assessment issues.
Minimum eight years' experience in insurance, trade association membership, account management or related field.
College degree or equivalent experience in insurance, marketing, public relations, or related field.
Advanced skills in writing, interpersonal communication and time/project management.
Knowledge of the insurance industry is preferred
Comfortable with talking to people in the C-suite
Comfortable with travel
Texas or California Preferred
The American Property Casualty Insurance Association (APCIA) debuted on January 1, 2019, following the merger of the American Insurance Association (AIA) and the Property Casualty Insurers Association of America (PCI). Together these organizations trace their history back to the founding of the National Board of Fire Underwriters in 1866.
APCIA is the primary national trade association for home, auto, and business insurers. APCIA promotes and protects the viability of private competition for the benefit of consumers and insurers, with a legacy dating back 150 years. APCIA members represent all sizes, structures, and regions—protecting families, communities, and businesses in the U.S. and across the globe.
With offices in Chicago and Washington D.C., APCIA serves as a proactive industry thought leader and promotes APCIA’s principles of good insurance regulation to all policymakers through the work of advocacy teams in all 50 states, the District of Columbia, and Puerto Rico.
Key Initiatives are driven by APCIA members and include, but are not limited to:
Protecting insurers’ use of actuarially proven underwriting tools;
Reauthorizing the Terrorism Risk Insurance Act to ...avoid any lapse in the program;
Improving disaster mitigation and land use development to protect against losses from natural disasters;
Bridging the insurance protection gap and promoting resiliency by working with Congress to secure a long-term reauthorization of the National Flood Insurance Program, with reforms to enhance stability and certainty in the marketplace; enhanced resiliency; and encouraging the expansion of the private flood insurance market and incentives for consumers to purchase flood insurance;
Fostering insurance innovation and technology in a responsible way;
Supporting comprehensive marijuana standards, including adoption of a federal safe harbor allowing voluntary coverage of state legal marijuana-related activities; stronger safety standards and enforcement, as well as a number of policy elements to reduce the frequency and severity of auto crashes and keep workplaces safe; and
Engaging in international insurance trade and regulatory discussions and advocating for open markets and regulatory standards that recognize U.S. regulation that protects consumers and has helped create the largest, most competitive, and financially sound insurance market in the world.