The Director of Member Services works collaboratively across the organization and with various stakeholder groups to identify, build and promote member value that has broad appeal to each of CWEA’s member segments. In addition, the Director will have primary responsibility for development and implementation of membership recruitment, engagement, and retention campaigns; volunteer engagement, recognition and growth; and is responsible for managing and mentoring a team. The Director of Member Services is responsible for the integrity of data in CWEA’s membership database, NetForum, and collaborates with an internal team of professionals charged with delivering high-quality customer service to CWEA’s 10,000+ members and 17 local sections across California. &
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