GEAPS is seeking a Program Support Associate to join the Professional Development team. This role will provide direct support to our customers and be deeply involved in planning, design, development, production and delivery of continuing education products, programs and services.
The Program Support Associate is a key member of the GEAPS’ Education team providing expertise and support for multiple aspects of on-line learning, system administration, continuing education, webinars, conferences and other signature education programs. This role also supports and works closely with the Exchange Educational Programming Committee.
The Program Support Associate will be directly responsible for managing GEAPS Learning Management System (LMS) that houses GEAPS Distance Education and other education programs & member offerings. This person will also be regularly involved with the operational aspects including registrations, Credential programs, monthly reporting and financial accounting within the iMIS database.
The ideal candidate will have experience managing technology platforms that offer education/training products and services. They will need to consistently offer good customer service through a variety of mediums in a fast-paced environment.
Successful candidates must be able to manage multiple projects, collaborate & communicate with internal stakeholders, meet deadlines & timetables and embrace a ‘can-do’ perspective.
This position reports to the Director of Professional Development Programs and collaborates closely across all teams and departments.
Manage all operational aspects for GEAPS LMS
Ensure proper site functionality
Distance Education course administration
Building/maintenance of new DE courses and educational/training products
Reporting and data analysis
Manage operational aspects of iMIS related to Professional Development.
Volume Block Discount accounting
Information inquiries regarding Professional Development
Help manage the development and production of Professional Development Programs
Webinars, Learning Series and GEAPS Exchange Education programming
Coordinates the administrative and logistical aspects of a variety of GEAPS’ educational programs, both in-person and virtual.
Manages presenter identification, recruitment, orientation/training and other details as needed
Seek out subject-matter-experts and secure their participation
Help obtain needed materials from speakers/presenters
Facilitate sessions as needed, including introductions, Q&A and session wrap-up.
Works with Director of Professional Development to develop and maintain an annual educational content and course calendar/schedule (to include developing timelines that support professional development goals)
Maintaining accurate records to include presenter and topic history as well as participant attendance
Provide administrative support to the Exchange Educational Programming Committee, assisting team in the planning of conference education, session facilitation and preparation.
Assists with educational content updates to web, print and mobile app
Support onsite education needs at annual tradeshow and conference
On-going enhancement and development of current and new programs
Custom Training (In-person)
Manage the scholarship awards programs to include promotions, application submissions and payments for:
Henry Kaufmann language studies
Harold Reese operations management and technology studies
Experience working with technology platforms (Association Management Software, Learning Management Systems & Customer Relationship Management programs) that provide direct service to customers.
Proven time management and organizational skills. Knowledge of project management principles and methods are a plus.
Strong communication and customer service skills, both written and verbal.
Well-developed teamwork and interpersonal skills, able to be a team player and collaborate well with others.
Able to work independently and take-in direction and prioritization of new work.
Comfort with working in a faster paced environment and embracing on-going change.
-Bachelor's degree (B. A.) from four-year college or university-Minimum of two years related work experience and/or training
-Preference given to candidates with experience or background with education/training programs, project management, technology platforms, customer service and association management.
Remote work environment with potential for office space as needed. Some travel is required.
Telecommuting is allowed.
GEAPS is a membership organization focused on the professional development and network within the grain handling industry.
Mission Statement: To advance grain industry knowledge and information sharing through a network of global agriculture professionals.
Vision: To be the Knowledge Resource for the Grain Handling and Processing Industry
GEAPS is nearly a century old and it all got started back in 1927. Two elevator superintendents first discussed launching an organization to help them better address the challenges of running grain facilities. Three years later, in 1930, GEAPS began as the Society of Grain Superintendents (SOGES) with its first meeting in Chicago. Soon chapters formed in grain centers around the Great Lakes and across the continent.
While the challenges faced by grain operations professionals have changed since GEAPS’ inception, getting together to share ideas remains key to our mission.