MINIMUM QUALIFICATIONS/EXPERIENCE - Education: Bachelor’s degree in business or related field
- Experience: 3-5 years of relevant experience
- Experience facilitating group meetings and work directly with content providers.
- Experience with full-cycle customer service engagement, from first contact to following up on inquiries or requests
- Baseline knowledge of project management process
- A strong team player with proven ability to effectively collaborate within and across departments (i.e. IT, Marketing) to achieve departmental and organizational goals.
- Strong organizational skills, attention to detail and ability to manage time effectively when managing day to day work and heavier seasonal type work
- Customer service minded, with excellent interpersonal, verbal, and written communication skills.
SPECIAL SKILLS/KNOWLEDGE - CRM experience, Salesforce preferred
- Learning Management System experience
- Webinar platform experience (GoTo, Zoom)
- Experience utilizing Social media platforms (Twitter, LinkedIn, Facebook) for business purposes
- Intermediate computer proficiency (Internet Explorer, Microsoft Suite-Word, Excel, Powerpoint, Outlook)
- Project management software or other data related software experience
- Proactivity seeks solutions to overcome challenges
- Commitment to continual process improvement, the spirit of innovation and teamwork
- Adaptability: demonstrate a willingness to be flexible, versatile, and tolerant in a changing work environment while maintaining effectiveness and efficiency with a prioritized workload.
- Behave ethically: understand ethical behavior and business practices and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
- Professionalism: Good judgment, ability to interact with all levels of staff, vendors and customers using appropriate demeanor, appearance and high-level of confidence. Demonstrates honesty, integrity, and authenticity at all times.
- Commitment to company values and culture
PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT Physical - Sitting: The person in this position must be able to remain in a stationary position 80% of the time.
- Standing/Walking/Demonstrating: The person in this position must be able to occasionally move about to access files, office machinery or make presentations 20% of the time.
- Hands/fingers: The person in this position constantly operates a computer and other office machinery such as printer, copy machine, calculator.
- Lifting: Depends on Position – will use proactive safety measures.
- Vision: The person in this position will utilize a computer, phone, client interaction tools and software.
- Talk/Hear: The person in this position will frequently communicate with others, express oneself, exchange information and answer questions.
Mental - Goal oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously.
Travel - Ability and willingness to travel out-of-state and/or overnight for up to 5% annually.
Office Environment - This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well suited to work with numerous individuals (staff, members, vendors, sponsors, etc.). NAHQ is a collaborative, innovative, and open environment that asks its staff to demonstrate ethical behavior and business practices that align with the values of the organization.
- NAHQ’s Values: Personal Accountability, Empathy, High Performance, Teamwork, Authenticity/Diversity, Organizational Ownership, Improvement, Service, Adaptability.
- NAHQ’s culture is high performance, and high impact, but limits draining behaviors associated with fear of failure, and unproductive competition. Leadership and management teams aim to set and communicate a clear compelling vision. Leaders work to coach, develop, and manage staff to meet organizational goals while also growing personal competencies for continued professional development. A growth and improvement mindset that embodies our daily work and our interactions inside and outside of the organization. NAHQ’s values parlay into a culture that is optimistic, energetic, accountable, and fun.
NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law. |
