The Restaurant Facility Management Association is looking to fill an education & membership position. The person in this role will provide support related to the organization’s membership development and retention efforts and education activities. The ideal candidate will thrive in an environment where the work is diverse and collaboration is the norm, and will enjoy the challenges of a strong organization adapting to the realities of a changing industry.

This position reports to the membership services manager.

General duties include:

• Customer Service: Serves as the primary membership contact, answering general inquiries about membership, assisting members as needed, and directing calls as appropriate.
• Membership Development: Assists in generating lists, qualifying prospective members, and other activities related to development and recruitment.
• Membership: Maintains and updates membership records via the YourMembership database, assists with membership renewals and other projects, and performs research regarding RFMA members who do not renew.
• Education/Certification: Tracks continuing education credits for the organization’s credential holders, handles general administrative tasks, including billing, data entry and record management, and manages event attendance.
• General: Other duties as assigned by the membership services manager, education director and executive director.