Consulting Services, Customer Service and Support, Education and Training
The National Council for Behavioral Health (National Council) is the unifying voice of America’s community mental health and addictions treatment organizations. A not-for-profit 501(c)(3) association, the National Council for Behavioral Health’s mission is to advance our members’ ability to deliver integrated healthcare. Together with our 3,400 member organizations, we serve our nation’s most vulnerable citizens — more than 10 million adults and children living with mental illnesses and addiction disorders. We are committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life.
The National Council’s Mental Health First Aid (MHFA) department leads a groundbreaking public education program with more than 2 million Americans trained to-date. MHFA teaches people how to recognize and respond to mental health substance use challenges and aligns with the National Council’s full portfolio of public education, technical assistance and policy activities intended to promote healthy minds and strong communities. Positioning MHFA as the premier public education program in the United States is one of the National Council’s strategic goals.
The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.
The AVP of MHFA is responsible for providing talent management to ensure an engaged, empowered, and effective MHFA team. The AVP works in every area of work to facilitate organization-wide communication and collaboration. The position provides leadership within the organization and the MHFA team that oversees accountability and continuous quality improvement.
Specific scope of work includes budget oversight, business operations, vendor relationships, instructor training, quality and engagement, and coordination of IT and HR.
Duties and Responsibilities
Serve as a mentor for all members of the MHFA team through cultivation of organizational values, promotion of Insights, cultivation of one-one team empowerment, and ….
Ensure that every component of MHFA is integrated into all the National Council and maximize communication and collaboration among departments.
Supervise of directors overseeing program and training operations as well as fiscal and IT oversight.
Oversee operations and employee productivity and accountability, building a highly inclusive culture ensuring team members thrive
Ensure effective recruiting, onboarding, professional development, performance management, and retention
Promote cross team training.
Facilitate department training and team development.
Develop, design and implement business strategy in an efficient manner.
Oversight of quality customer service in all business processes.
Oversight of vendor relationships including storefront and IT systems.
Oversight of support provided to MHFA instructors resulting in program fidelity, quality evaluations of instructors, professional development, and maximization of First Aider classes.
Oversee innovative engagement strategies for working with Instructors and National Trainers
Ensure the quality of instructor data integrity.
Quality Improvement and Resource Management
Initiate ideas to improve all areas of the program
Ensure that team members have the resources needed to complete tasks.
Collaboration effectively with other AVP’s and represent VP of Public Ed as directed.
Other duties as assigned.
Education and Experience
Master’s degree in Business preferred but will consider related degree
7-10 years of professional experience in a general management role, ideally in a rapidly evolving institution
Knowledge, Skills and Abilities
Outstanding track record of management a large business operation
Proven ability to an effective supervisor.
Outstanding written and verbal communication skills
Data analysis knowledge
Support others while maintaining effectiveness and efficiency.
Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the National Council for Behavioral Health.
Influence others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Set priorities, develop a work schedule, and monitor progress towards goals.
Assess options and actions based on trends and conditions in the environment, and the vision and values of the Mental Health First Aid Program.
Anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within organizational parameters.
National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.
About National Council for Behavioral Health
National Council for Behavioral Health is the unifying voice of America’s community mental health and addictions treatment organizations. Together with 2,800 member organizations, it serves more than 10 million adults and children living with mental illnesses and addictions. The organization is committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life. Mental Health First Aid has trained more than 780,000 individuals to connect youth and adults in need to mental health and addictions care in their communities.