SmithBucklin, a 100 percent employee-owned association management company, is looking for an Entry-levelEducation & Learning Associate to join our Education & Learning Services (ELS) team in Washington, DC. The ELS unit plays a critical role in client growth by developing education programs in collaboration with volunteer subject matter experts. Client association members, now more than ever, expect a return on their investment in professional associations - this return is directly linked to providing the type and quality of educational programs and learning delivery options that meet their needs. The Entry-level Education & Learning Associate serves as the front-line contact to various stakeholders within our association communities, helping to reach training goals by facilitating webinar and online learning programs, supporting conference events and planning the logistics of key speakers to/from conferences.
What You Will Do
Apply the use of all eLearning and technology tools to support client education initiatives, including a variety of abstract management tools, eLearning development software, web-conferencing tools and live capture/recording tools
Serve as an education liaison to association members, volunteers and speakers
Manage the inboxes for certification and education customer service requests
Provide speaker, reviewer and volunteer training and support as needed to ensure that the educational goals are met in developing programs
Assist in providing content for client newsletters and email blasts as well as developing agendas and meeting minutes
Provide support in the acquisition or maintenance of certifications as needed, including application processes, test company outreach and online tool support
Manage program-specific invoicing (speaker honorarium or expense reimbursement)
Assist in the production of online training opportunities via eLearning courses, podcasts, webcasts and live capture at meetings
Project administration including capturing meeting minutes, processing session evaluations (tabulation and basic analysis), providing customer service and overall client stewardship
This Role Might Be for You If…
You have the ability to learn and adapt quickly to new technology tools/platforms
You display a strong customer service focus
You possess exceptional written and verbal communication skills
You exhibit strong time management and organizational skills
You thrive in a fast-paced, multi-client environment
You have the ability to travel %10
Bachelor's degree from an accredited four-year institution
0-1 year of relevant professional experience
Relevant internship experience is highly preferred
Experience organizing and setting up meetings (conference calls, online, in person) is a plus
Database management experience (iMIS) is a plus
Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at SmithBucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, SmithBucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of SmithBucklin and are unified in the goal of building a great, enduring company.
Equal Employment Opportunity
At SmithBucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position
Internal Number: 801
About SmithBucklin Corporation
SmithBucklin is the world’s largest association management and professional services company. Founded in 1949, the company provides full-service management and outsourcing services to trade associations, professional societies, technology user groups, corporations, government institutes/agencies and other nonprofit organizations. SmithBucklin’s mission is to drive growth for its client organizations and provide uncompromised stewardship for their long-term prosperity. SmithBucklin offices are located in Chicago, Washington, D.C., St. Louis and St. Paul, Minn. and the SmithBucklin + MCI Worldwide Partnership provides client organizations with seamless association and event management services from more than 40 offices throughout the world. The company is 100 percent employee owned.