The National Council for Behavioral Health (National Council) is the unifying voice of America’s community mental health and addictions treatment organizations. A not-for-profit 501(c)(3) association, the National Council for Behavioral Health’s mission is to advance our members’ ability to deliver integrated healthcare. Together with our 2,900 member organizations, we serve our nation’s most vulnerable citizens — more than 10 million adults and children living with mental illnesses and addiction disorders. We are committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life.
The National Council’s Mental Health First Aid department leads a ground-breaking public education program with over 1.6M Americans trained to date. This program teaches people how to recognize and respond to mental health substance use challenges and aligns with the National Council’s full portfolio of public education, technical assistance and policy activities intended to promote healthy minds and strong communities. Positioning Mental Health First Aid as the premier public education program in the United States is one of the National Council’s strategic goals.
The National Council is an equal opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.
As directed by the Director, Membership, the Membership Manager will be responsible for supporting all Membership activities including recruitment and retention, member education and engagement. This position is also responsible for assisting with the development and maintenance of relationships with members and encouraging networking between members. The membership has oversight of all membership database activities, data collection and reporting; and aids with other department activities, including the Board of Directors and other projects.
Assist with the development and execution of a proactive membership strategy
Communicate membership benefits, programs and services to members and prospects through education efforts
Seek opportunities to build communities within the membership and work cross departmentally to ensure organizational membership strategies are in sync
Assists with all member-related programs and projects, invoicing, and the development of member services, and the integration of collaborative working groups
Respond to member requests
Assists with Member recruitment and retention
Maintenance of CRM database and other member platforms
Review and evaluate membership transactions and statistic
Generate regular membership reports for distribution to the Board and staff
Travel to annual conference
4-year college degree
7 or more years of experience developing and implementing association membership programs and initiatives
Knowledge, Skills and Abilities
A thorough understanding of association member services and programs within a member focused non-profit organization
Proficient with CRM software; Microsoft Dynamic is highly preferred
Familiarity with social media, video conferencing, e-communication tools, and Excel; Higher Logic is preferred
Experience using and analyzing data to understand current membership needs and to predict future membership opportunities
A relationship builder with the ability to quickly earn the respect of multiple constituencies, both internally and externally
Project management experience with the ability to manage and oversee multiple projects, working collaboratively with other staff and departments to accomplish successful results on deadline and on budget
Experience supervising member services personnel, temporary staff or vendors as applicable
Organizational Skills Business Acumen Performance Management Teamwork Technical Capacity
The National Council is an Equal Opportunity/Affirmative Action Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
The National Council uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please contact the Department of Homeland Security at 888-897-7781 or visitwww.dhs.gov/everify.
About National Council for Behavioral Health
National Council for Behavioral Health is the unifying voice of America’s community mental health and addictions treatment organizations. Together with 2,800 member organizations, it serves more than 10 million adults and children living with mental illnesses and addictions. The organization is committed to ensuring all Americans have access to comprehensive, high-quality care that affords every opportunity for recovery and full participation in community life. Mental Health First Aid has trained more than 780,000 individuals to connect youth and adults in need to mental health and addictions care in their communities.