Please note that this is an in-house position - no full-time telecommuters, no consultants. Relocation not provided.
The American Registry for Internet Numbers (ARIN) is an awesome place to work. Read about us here: https://www.arin.net/about/welcome/careers/
ARIN is seeking a Training Program Coordinator who will be responsible for the organization, development, and maintenance of ARIN’s training program. This position will also oversee the creation of these deliverables utilizing training development methodologies, video,audio, and other technologies and ensure the effectiveness of these deliverables through monitoring and documentation.
Delivery of this training will be handled by other individuals, to include subject matter experts and designated select ARIN staff.
Job Description and Responsibilities
Identifies performance/behavior gaps, makes recommendations,and provides solutions in order to develop and maintain the training program.
Design and develop trainings, communications, videos, and other
Research and produce timely, relevant and cost-effective content in accordance with program objectives and in line with current adult-learning models.
Work closely with subject matter experts, both internally and externally, to develop the content, noting that these individuals may also “deliver” some of the training.
Manage multiple program development projects simultaneously by prioritizing project deadlines. Track program development life cycles; ensuring that any problems are addressed, escalated when needed, and resolved quickly.
Develop and implement plans and procedures to collect all requisite documentation to evaluate and ensure training effectiveness and demonstrate return on investment (ROI).
Communicate and collaborate with colleagues in order to ensure quality, timelines, employee engagement, and customer satisfaction for all deliverables.
Establish a process to review and include feedback from the community on our training library in order to identify new topics and potential improvements.
Work collaboratively across functional areas to manage and coordinate program launches.
Learn about and stay current on ARIN services and activities in order to contribute new ideas with regard to new training opportunities.
Specific projects as assigned by the Communications Manager.
Ability to travel to various locations to attend ARIN meetings and possibly industry-related conferences.
Background / Skills Required
Demonstrated experience developing training in multiple modalities including but not limited to webinar, web-based training (WBT), face-to-face, and blended models.
Demonstrated experience in writing training materials, technical documentation, web content or writing in a business/technical environment.
Demonstrated ability to learn new concepts, processes, software, or information quickly, and translate that into usable, understandable instructions.
Outstanding, effective, and concise written and oral communication - Must be able to adapt writing style as required by the situation and subject matter.
Strong interpersonal skills - Must have the ability to work independently and as part of collaborative, inter-departmental teams.
Must be proactive and a self-starter who is detail-oriented and extremely organized. Ability to multi-task and prioritize competing deadlines.
Must have excellent time management and project planning experience. Ability to keep projects on schedule by coordinating with colleagues across the organization.
Experience in creating training content or courses, capturing screen demonstrations, video editing, learning styles using current technologies.
Ability to grasp technical and operational concepts quickly, particularly related to the operation of the Internet and Regional Internet Registries.
Ability to gather requirements or work with Subject Matter Experts to document processes, steps and procedures in a clear understandable way.
Familiarity with Microsoft Office applications is required, and experience with major desktop publishing and/or website management tools is preferred.
Outside the box thinking, creativity, grasp of IT concepts.
Bachelor’s degree OR equivalent work experience - minimum of three years proven experience in training development. Background / Skills Preferred
Hold a Master’s degree or post-graduate certificate in instructional design, adult-learning theory or a related field.
3+ years working with the ADDIE model as well as rapid development protocols.
Basic knowledge of any of the following tools: Adobe Creative Cloud Suite, Whiteboard Animation, or graphic video creation applications, as well as GoToWebinar or similar online tools.
Experience developing and delivering a training program from the ground up.
Prior experience in an association or nonprofit environment, or with an Internet Service Provider in the area of training, communications or marketing.
Prior experience or basic working knowledge of Internet Protocol networking a plus.
About American Registry for Internet Numbers
ARIN administers the registration of Internet Protocol (IP) numbers
and provides a wide variety of services to its members and outreach in the Internet community.