The American Association of Naturopathic Physicians is looking for a passionate Membership and Development Coordinator. The AANP represents over 2,000 licenseable naturopathic doctors and medical students of accredited naturopathic medical schools.
This is a remote position for a small-staff association operating under a distributed workforce model. Preference for candidates located in the New England area, although the position is open nation-wide. We are a mission-driven organization: a deep passion for natural health and naturopathic medicine is essential.
We are looking for someone who wants to show what they can do as the lead professional responsible for individual and corporate memberships, who can lead a strategy development plan for the next 5+ years of growing member and corporate value and engagement in order to create meaningful growth in renewal and recruitment. You will need to be self-directed, take charge and propose strategy but as in all small staff organizations you will roll up your sleeves for everyday tasks. We all contribute, and we all share in a caring, warm environment that extends to the service we provide members.
Job Title: Membership and Development Coordinator
Reports to: Executive Director
Job Summary: This full-time position has primary responsibility for membership retention, recruitment, satisfaction, and recruitment/fulfillment for the corporate partner program. The Coordinator is responsible for developing a membership program that engages and provides valuable features, positioning the organization as a must-have membership. The Coordinator develops creative and compelling recruitment and retention plans and materials that increase our membership and corporate partner rosters. The Coordinator oversees all data sources, including the AMS, and is responsible for information disseminated to the Association’s members, partners, and other key audiences. The Coordinator ensures top quality customer service to members and corporate partners, and advises staff on best practices and Association policy related to membership.
Member Engagement, Programming & Customer Service
Oversee features and programs to ensure positive, engaging experiences that surpass member expectations and advance the organization’s mission.
Develop comprehensive communication programs to inform and engage members from onboarding through renewal.
Track satisfaction with the member programs through ongoing member conversations, ad-hoc surveys and polls, and the annual member survey.
Develop new member features based on member feedback and needs that position the AANP as a critical must-have membership for all naturopathic doctors and students.
Supervise or directly respond to all membership inquiries.
Ensure that all staff provide exceptional customer service to members as needed, responding to complex and routine questions as well as requests for additional information.
Member Retention, Recruitment, Communication and Engagement
Develop an annual Member Communication and Engagement Plan of creative and compelling recruitment and retention activities, including goals, communications and activities, required staff time and resources designed to increase our membership roster and achieve annual KPIs.
Direct the implementation of membership recruitment and retention activities, tracking the ROI of such activities and adjusting plans accordingly.
Identify new channels of communications to reach new and existing audiences.
Pursue opportunities to partner with entities that share audiences to increase outreach.
Reporting & AMS Oversight
Prepare monthly analysis of the state of membership and progress toward annual KPIs for the Executive Director and Board.
Prepare and analyze monthly financial reports to track performance versus budget.
Serve as the primary point-of-contact within the organization for the AMS, becoming proficient in its mechanics, benefits and limitations.
Ensure the accuracy of the data and resolve issues that arise with its performance.
Committee & Board Liaison
Present at quarterly Board meetings on the state of membership and corporate partnerships as well as new initiatives under consideration.
Serve as the staff liaison to the Membership Committee and Diversity + Inclusion Committee.
Vendor & Partner Management
Recruit, support and manage relationships with corporate partners.
Oversee and manage member services-related vendor partners and member discount programs.
Coordinate with partners to identify and implement member benefits.
Prepare quarterly fulfillment reports for Corporate Partners listing all partner benefits used and available still to use.
Act as liaison between Corporate Partners and the AANP Manager of Public Relations, Marketing and Communications to coordinate fulfillment of corporate partner benefits such as ad placement, social media posts, etc.
Design and produce membership and corporate partner sections for Annual Report, and various brochures.
Coordinate and draft electronic communications including AANP newsletters, updates, membership appeals, etc.
Other duties as assigned
General website content updates.
Support the coordination of major Association events, such as lobby day and convention.
Collect mail, scan, record dues in AMS, and distribute to appropriate staff
Respond to consumer and physician phone inquiries.
Other duties as determined necessary by Executive Director.
Send cover letter, resume and one writing sample to firstname.lastname@example.org. Include MEMBERSHIP & DEVELOPMENT COORDINATOR in the subject line. Application close date April 26 or when filled.
Qualifications, Experience, and Skills Required
College degree plus 3+ years of experience in association membership, developing detailed plans, managing staff, projects, and budgets.
Familiarity with AMS systems in general. Proficiency with YourMembership is a plus.
Exceptional interpersonal skills with experience creating positive and productive relationships with members, volunteers, board members, and fellow staff.
Excellent verbal, written and presentation skills with ability to present information clearly, succinctly, and persuasively.
Confident with Microsoft Office, database management, and manipulation of spreadsheets.
Superior organizational skills with the ability to prioritize and successfully accomplish multiple projects simultaneously.
Demonstrated ability to respond calmly and effectively in emergency situations.
Ability to work independently with a high level of initiative, self-motivation, commitment to getting the job done, and familiarity with fulfilling project-based performance objectives.
Work experience to include administrative support and project management.
Demonstrated passion for healthcare advocacy generally, and specifically natural medicine.
Additional Skills, Abilities and Knowledge Required
Strong customer service skills
Ability to exercise considerable tact, courtesy and discretion in frequent contact with members and external stakeholder representatives
Flexible schedule to accommodate some late evenings and weekends
Staff work remotely with flexible hours. Generous health insurance, retirement, and paid time off policies.
Telecommuting is allowed.
Additional Salary Information: Staff work remotely with flexible hours. Generous health insurance, retirement, and paid time off policies.
About American Association of Naturopathic Physicians
Founded in 1985, the American Association of Naturopathic Physicians
(AANP) is the national professional association representing licensed or licensable
naturopathic physicians who are graduates of accredited four-year, residential doctoral medical school programs. Our membership consists of more than 2,000 students, physicians, supporting and corporate members who collectively strive to expand access to naturopathic medicine nationwide.
With headquarters in Washington, DC, and affiliates in 40 states, the AANP works under a distributed workforce model. All positions are remote and candidates with familiarity working in a virtual environment are encouraged to apply from anywhere in the country.