Customer Service and Support, Other, Project Management/Program Development
4 Year Degree
The Match Compliance Specialist supports the Director of Match Policy and the Senior Policy Analyst in the execution of policy-related case management activities and serves as a point of contact for constituents on matters related to NRMP policy implementation.
Essential duties and responsibilities
Case Management (70%)
With general oversight from the Director and Senior Policy Analyst, 1) manage and prioritize caseload, ensuring compliance with NRMP policy timelines; and 2) initiate waiver reviews and violation investigations
Communicate regularly with all necessary parties and ensure collection of all required documentation
Identify/analyze gaps in information and follow up with all parties as necessary
Prepare reports and documents, including Preliminary and Review Panel Reports, recommending sanctions based on established guidelines and prior cases
Present cases to Director for preliminary review, prior to subsequent review by the CEO and/or Violations Review Committee (VRC)
Records Management (15%)
Maintain waiver and violation databases in the Registration, Ranking, and Results (R3) system
Update participant records to reflect case activity
Prepare regular and ad hoc reports used to prepare biennial reports for the Board of Directors
Partner with Office Coordinator on hard copy case file preparation, report emailing and filing
Work with Coordinator to organize, scan, and maintain archived case files
Administrative & Customer Support (15%)
Respond to policy-related telephone and email inquiries
Provide online chat support for Operations team during peak periods and as necessary
Respond to broad-based policy questions from constituents and ensure answers reflect the content of NRMP Match Participation Agreements and Policies
Assist in planning for VRC meetings and draft meeting minutes
Assist in reviewing annual updates to Match Participation Agreements and Waiver and Violations Policies to ensure accuracy
Frequent contact with NRMP Match participants, including teaching hospital officials, residency program directors, medical school student affairs deans, and applicants
Periodic contact with members of the NRMP Board of Directors and legal counsel
Serves as policy liaison for staff in answering and interpreting general policy questions.
Education, qualifications, & required skills
Bachelor’s degree required
Three to five years of experience interpreting and implementing policy, preferably in a medical or medical education-based organization
Excellent oral and written communication skills; proven experience in report writing
Excellent interpersonal and time-management skills
Familiarity with undergraduate or graduate medical education, the residency selection process, or residency/fellowship appointment practices preferred but not required
This position is located in the Washington DC office, with occasional overnight travel. The role is primarily sedentary; may require some bending and lifting.
NRMP is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability or other protected class status.
About National Resident Matching Program
The National Resident Matching Program (NRMP) is a private, not-for-profit organization established in 1952 to provide a uniform date of appointment to positions in graduate medical education (GME) in the United States. The NRMP is not an application processing service; rather, it provides an impartial venue for matching applicants' and programs' preferences for each other consistently. The NRMP also conducts the annual Main Residency Match encompassing 40,000 applicants for more than 25,000 positions in core residencies, as well as matches for fellowship positions in 38 subspecialties through its Specialties Matching Service.