This position will serve three of Raybourn Group International’s state association clients in the following areas:

Member Services:

• Serve as the first point of contact for the association including answering phones, email and processing mail.
• Process new member applications and send orientation materials.
• Provide one-on-one support for members for association website.
• Maintain and reconcile association databases, communication and marketing system, mobile app, events calendar, online listing platform.
• Execute annual dues billing process including sending invoices, processing payments, answering member questions, auditing per membership policies and dropping unpaid members.

Accounting:

• Process accounts receivables and accounts payables.
• Invoice for association products and services.
• Follow up on past due accounts.

Events

• Process event registrations and coordinate onsite registration.
• Provide support for special event including pre-event reporting and post-event processes.
• In coordination with the Executive Director, provide support for the Sponsorship Committee including scheduling meetings, taking notes and tracking and following up on committee member assignments.
• Prepare and send sponsorship and exhibitor agreements and invoice for payment.
• Prepare event materials including handouts, name badges, supplies and other onsite materials.
• Coordinate registrations or RSVPs for various events.

Other:

• Coordinate mailings for education programs, membership renewals, conference and association marketing.
• Maintain events calendar by researching national and regional events and following up monthly with local chapters to confirm local events and details.
• Provide support for Board meetings including scheduling conference calls or meeting space, preparing name plates and printing necessary materials.
• Develop and maintain a professional, effective and collaborative relationship with staff, members, volunteer leadership and partner organizations.
• Provide support for association office including answering phones, greeting visitors and coordinating supply inventories.
• Support Raybourn Group International office management with various project as needed.

Qualifications:

• Experience working in a professional office environment.
• Experience in accounts receivable and database management preferred.
• Ability to produce professional documents using Microsoft Office programs;
• Strong attention to detail while keeping the overall goals of a project in mind;
• Confidence to engage with the team to reach common goals and solve problems;
• Ability to effectively handle numerous issues, tasks and assignments;
• Skills to deliver excellent, solution focused, customer service.
• Demonstrated ability to learn, adapt and implement processes and procedures.
• Strong interpersonal, written and oral communications.