Under the title, Professional Resources Specialist, this member services and chapter relations position provides day-to-day oversight and support around partnerships and member benefits programs, supports chapter services and oversees compliance with chapter reporting requirements, and provides support to the Appraisal Institute Insurance Trust. This individual will also provide superior customer service and participate in membership recruitment and retention initiatives.

Essential Job Duties:

- Provide day-to-day oversight and support around AI affinity partnerships and benefits programs. Possess an understanding of all contracts. Ensure execution of all deliverables.

- Promote existing member benefits and affinity programs. Maintain calendar of promotional communications and update member benefits section of AI website.

- Provide support services to chapters and maintain knowledge of Minimum Chapter Criteria. Oversee chapter compliance reporting process. Assist in maintaining and updating Chapter Business Tools section of AI website.

- Provide assistance with Chapter FYI monthly chapter e-newsletter and other broadcast emails to chapters.

- Provide assistance with planning and implementation of annual Chapter Leadership Program including oversight of the Chapter Awards Program.

- Provide day-to-day service and administrative support to the Appraisal Institute Insurance Trust in coordination with the Senior Manager.

- Develop expertise in netForum on AI’s membership data and related reporting in order to support development of member retention strategies and identification of membership trends.

- Serve as a back-up for Service Center when requested.

- Assist Senior Manager with providing support to committees.

- Perform other duties as assigned by the Senior Manager, Professional Resources.