Associate, Member & Industry Partnership Operations Location: Washington, DC Type: Full Time/Exempt Are you are inspired by the possibility of working with the largest community of designers in the world? Do you have proven expertise in association membership operations, data analysis and reporting and member service? Join our Membership and Industry Partnerships team at the American Society of Interior Designers as we continue to innovate for the benefit of our members in the interior design industry. ASID represents 25,000 members by building cross-functional and interdisciplinary relationships among designers across all specialties including design practitioners, students, manufacturers, and suppliers. At ASID, we have worked hard in the last few years to modernize who we are and to put in place a new foundational vision that Design Impacts Lives. In 2016, ASID moved into our new headquarters in downtown Washington DC. This new and innovatively designed office space supports the health and well-being of our employees while improving our organization’s productivity, engagement, and retention. Summary We are looking to hire an Associate, Member & Industry Partnership (IP) Operations to support team operations and analytics with overall responsibility for data compilation, data analytics, and other reporting functions associated with all categories of membership data. Additionally, the Associate will support membership/customer service with data entry and maintenance, all activities related to member dues billing and revenue collection, recruitment, retention, and engagement, including answering customer inquiries over multiple channels including email, direct mail, and telephone. This position reports to the Director, Membership. Responsibilities We are looking for someone with three to five years related experience and sound knowledge of non-profit/association membership operations. The candidate will fulfill the following responsibilities. - Project management for membership and industry partner initiatives.
- Data integrity responsibilities as it relates to list uploads and pulls, updated contact information, and documentation upload.
- Data analysis responsibilities as it relates to demographic, financial and trends forecasting and tracking.
- Finding significant member value analytics and helping develop actionable data.
- Responds to member inquiries received via phone, email and fax.
- Processing of membership applications, account updates, and contact information.
- Understanding the ASID invoicing system, applying payments, updating membership orders, and updating credit cards.
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