Administrative, Clerical, Support, Customer Service and Support, Membership
The American Academy of Actuaries, a 19,000-member professional organization, is seeking a seasoned candidate for its front desk Receptionist position. The Receptionist, under general supervision, operates a multi-line telephone console, gives routine information to the public; greets the public; performs routine clerical work such as typing, data entry and mail processing, and perform related work as required.
Essential functions of this key position include:
Receiving calls and providing information to callers, screens and routes calls to appropriate destination.
Greets visitors, staff, and others in a professional and courteous manner. Ascertains nature of business and directs visitors or callers to appropriate department or person.
Provides backup light clerical support when needed— data entry and spreadsheet entries; internet searches; mailings; sorting and collating materials for internal and external distribution.
Sign for and route all deliveries. Sort and distribute incoming mail, facsimiles and newspapers. Restock supplies in kitchens.
Office security – ensure that the office suite doors are locked at all times. Require all visitors to identify themselves via the front door intercom system.
Basic knowledge of the operation of a multi-line telephone console.
Use of proper English usage, spelling, grammar and punctuation; excellent telephone etiquette.
Excellent customer service skills. Strong interpersonal and communication skills.
Present a cheerful, positive manner with callers, visitors and staff.
Professional appearance and manner.
Excellent proven attendance and punctuality record.
Computer proficiency in MS Office Suite and database skills are required.
Understanding in carrying out verbal and written directions.
Ability to work independently in the absence of supervision.
Attention to detail.
College degree preferred or some college coursework. A minimum of two to three years receptionist experience operating a telephone switchboard and performing general clerical duties. Membership or non-profit association background preferred.
*Candidates must submit the following to be considered for this position: Cover letter with resume and salary requirements. The Academy offers a professional and challenging work environment, competitive compensation and comprehensive benefits, near Metro. Send resume with cover letter to HR Manager, American Academy of Actuaries via Email at HR@actuary.org. View the Academy’s website at www.actuary.org.
Established in 1965, the American Academy of Actuaries is a 18,000-member non-profit, nonpartisan professional association representing all actuaries practicing in the United States. Based in Washington, D.C., the Academy conducts an extensive public policy program at the state, federal, and international levels, bringing actuarial experts to bear on issues such as Social Security, Medicare, insu...rance regulation, and pension reform. The Academy also sets and maintains standards of actuarial qualification and practice.