Do you have 3-5 years of association experience and are seeking a new opportunity? Are you motivated by supporting members and providing excellent customer service? Do you excel in verbal and written communications? Are you well-organized and detail orientated? If so, we have the perfect opportunity for you!
We are a national trade association representing roughly 1,600 companies that provide the workforce, equipment, materials, and services to build and maintain the nation's network of water, sewer, gas, electric, and telecommunications infrastructure.
The Member Services Coordinator is an integral member of our team. This is a unique member-facing role involved in many areas of the association. S/he will implement membership development strategies and will communicate the value and benefits of membership to members and potential members. S/he will work closely with staff members to support and increase awareness and usage of associations services, resources, and programs; respond to the needs of members; and enhance revenues through member discount and affinity program.
About the role:
Provides a high level of customer service to members and prospective members, including correspondence by phone and email. Serves as initial point of contact for questions and requests.
Manages national member discount program; identifies new products/services, evaluates program performance, vendor contracts and updates crucial program materials.
Manages administrative duties related to online education content, webinars, and career services programs.
Manages annual scholarship program.
Maintains membership database.
Manages administrative duties related to national safety and damage prevention program.
Bachelor’s degree in Marketing, Business Administration, or related degree preferred.
3-5 years of membership, member services, or communications experience.
Excellent communication, customer service, presentation, verbal and writing skills.
High competence in writing business communications and creating reports and presentations.
Proficient in all Microsoft Office applications; familiar with email marketing services and survey software.
Demonstrated experience working with membership managements systems.
Highly customer-focused with excellent interpersonal and communication skills.