Administrative, Clerical, Support, Customer Service and Support, Membership
4 Year Degree
The Financial Services Information Sharing and Analysis Center (FS-ISAC) was created by and for members and operates as a member-owned non-profit entity. FS-ISAC provides vital information to the financial services sector to assist financial firms in protecting their critical infrastructure assets and confidential information. This position provides excellent customer service as a model and practice representing FS-ISAC with respect and courtesy. This position also supports Accounts Receivable associated with FS-ISAC members and works closely with other internal departments and staff.
Administer member surveys and create surveys for working groups
Answer Member Services Hotline, resolve routine member issues and address concerns; escalate non-routine issues to management with problem solving suggestions
Onboard new FS-ISAC members as defined in Statement of Work
Setup new members in the portal, CINS and any requested list servers
Ship SecurID tokens to new users and send welcome email with login credentials
Update SalesForce with approval and indicate if new member must be invoiced
Perform data entry of FS-ISAC member information
Plan, coordinate, and implement meetings, web-based programs, and conference calls to support FS-ISAC goals and objectives
Process POC and any other user changes as requested
Provide administrative support to Program Managers on as needed basis
Provide data report functions associated with FS-ISAC members
Setup Central Intelligence Repository accounts and send new user their account credentials
Vet membership applications according to supplied criteria to determine if companies are eligible for membership and forward status to management
Competency Statement(s). To perform the job successfully, an individual should demonstrate the following competencies:
Interpersonal skills - Effectively interacts with individuals with variety of backgrounds and experience.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
Organizational Support - Follows established policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
Planning and Organizing - Prioritizes tasks and activities effectively; handles multiple tasks simultaneously; ability to plan, coordinate and implement meetings, web programs and conference calls.
Professionalism – Is self-motivated; responsible and disciplined; works as part of a team.
Quality Management - Is detail-oriented; consistently turns in high-quality work without close supervision.
Written Communication - Writes clearly and informatively; able to read and interpret written information.
Bachelor’s degree or equivalent combination of education and experience.
Two years of experience in a customer support position with at least 1 year in association environment desired.