The Business Systems Manager’s role is to plan, launch, manage, and support efficient business, financial, and operational systems and processes in support of core organizational functions and business needs.  This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements.

The Business Systems Manager will be responsible for gathering requirements and coordinating the acquisition, development, and implementation of AHCA/NCAL software applications and databases by leveraging technology to solve complex business problems. In addition to implementation of new solutions, the individual will work with various departments to support existing solutions.  This role requires the skills of a business analyst, project manager, product specialist and customer service representative.  This person will work closely with all divisions to ensure AHCA/NCAL is using best of breed solutions in order to accomplish our mission. The ideal candidate will have a working knowledge of Microsoft Dynamics CRM and Microsoft SharePoint.

Responsibilities: 

The primary responsibility for this position is to work with various AHCA/NCAL departments, understand their technology needs and assist them in satisfying those needs through business process engineering, systems integration or solution acquisition.  The position requires solid experience working with complex databases, ensuring data integrity and linking multiple databases from disparate applications and requires the ability to act in a self-managed and proactive manner.  The position also requires the ability to visualize and verify the linkages and inter-relationships between various data sets. 

The successful individual will have a strong command of technical concepts and the ability to serve as a bridge between the end-users and technical resources.  This position will also need to generate creative solutions to meet customer needs for information derived from ACHA/NCAL databases.  This position requires strategic thinking ability, solid relationship management skills and strong communication skills, both oral and written.  This staff member will demonstrate the commitment and the ability to work in a collaborative team environment as a leader, team member and professional role model.  Specific responsibilities are as follows:

• Meet with decision makers, systems owners, and end users to define business and operations requirements and systems goals.
• Identify, modify and implement business systems to meet user needs in all areas of the association.
• Work on advanced business systems projects that require complex analysis and requirements definition for applications that automate and integrate business processes.
• Understand and document business processes comparing against capabilities within CRM Applications.  Analyze gap between processes and systems, provide recommendation to process owners.
• Facilitate and lead meetings with process owners, drive decisions using process analysis, process flow and other techniques that will help in arriving at an optimized solution.
• Work closely with development team through software development methodology, including project assessment, planning, design, build, QA and implementation.
• Review business requirements document, write functional requirements document; prepare process flow diagrams, high level use and test cases for review with development and QA.
• Configure MS Dynamics CRM or other systems supporting Association business process. Perform unit testing of developed functionality as needed. Facilitate and conduct testing cycle with business, support the go-live cut over process.
• Conduct end user training, prepare user documentation as needed.
• Lead and manage projects as needed.
• Work closely with the Chief Information Officer, Director of Applications and Web Operations, and Director of IT Infrastructure & Operations to ensure processes and applications are functioning smoothly and adhering to AHCA/NCAL technical procedures and policies.
• Work directly with AHCA/NCAL departments to ensure databases, interfaces, outputs and procedures meet their current and future needs. 
• Works directly with the CRM vendor to ensure proper operation of the database, plan for and implement program updates and fixes, coordinate data integration efforts and in general, ensure all programs and features are working properly
• Coordinate user-access to the CRM system and related data products
• Thoroughly document the systems and processes updating the documentation as necessary
• Work closely with the departments to ensure all relevant data is analyzed and used to maximum potential. 

• Other duties as assigned.

• Bachelor’s degree
• Minimum of five years relevant experience. 
• Expert knowledge of Microsoft Office Suite
• Project Management
• Ability to prioritize and manage multiple concurrent assignments
• High level of attention to detail and thoroughness
• Knowledge of Microsoft SQL programming, Microsoft Dynamics CRM, and Microsoft SharePoint
• Strong strategic and problem solving abilities with a proven ability to analyze data requirements and build systems and processes to meet those needs
• Background in managing and integrating data sets across multiple platforms
• Ability to communicate and work effectively is critical

Interested candidates should submit resume and cover letter to:  Paul McGee, Director, Human Resources, AHCA at HR@ahca.org.