The American College of Nurse-Midwives (ACNM) has close to 7000 national association members who are also part of state affiliates. In addition to its membership function, ACNM has a vibrant portfolio of domestic and global grants. It sponsors a large Annual Meeting and a smaller, business-focused meeting for its members.
The current staff (about 23 members) of the National Office is mission-driven, diverse, and collegial.
The association provides a competitive salary, benefits package. ACNM observes all federal holidays and is closed between Christmas Eve and New Year’s Day. Vacation and personal days are pro-rated by years of service.
ACNM is EEOC compliant. A diverse pool of candidates is being sought.
This position is a key part of the membership team and provides frontline customer service for ACNM members. The position requires strong customer service, analytical and business writing skills. The Membership Coordinator works under the general supervision and direction of the Director of Membership and Communications, and maintains collaborative relationships with other membership and communications team members, as well as with staff from other departments. This position is expected to develop expert-level skills with our Association Management System (AMS) to be able to support member joins, renewals and reinstatements as well as perform routine processes required to keep the AMS running properly and provide reports to the Director that reveal membership trends. This position will also be responsible for the successful operation and marketing of ACNM’s product and publication sales program through our online store.
The primary responsibilities of the Membership Coordinator focus on two major areas – overall membership support and ACNM Store support. Approximately 85% will be spent on overall membership support and 15% will be spent on ACNM Store support.
Specific responsibilities for Overall Membership Support include:
Customer Service: Responds to member inquiries received via phone, email and fax, with an initial response within one business day.
Processes membership payments in the AMS, following agreed-upon procedures set up with the finance department. Seeks opportunities to improve these procedures and makes recommendations to Director and finance.
Handles the monthly mailing of member renewal invoices.
Assists with member communications regarding ACNM Membership.
Coordinates MidwifeJobs Career platform with Boxwood, handling the relationship with our supporting vendor to maximize ACNM’s return on investment.
Participates in developing and implementing campaigns for membership marketing, retention and store sales.
Responsible for coordinating ACNM’s data licensing & mailing list rental programs including: fielding inquiries regarding mailing list rental or data licensing, compiling mailing list order materials, filling mailing list rental orders, generating invoice requests to Finance and Administration for mailing list orders, tracking mailing list rental payments via budget statements, fulfilling data licensing list requests on schedule, and assisting with the development of marketing strategies to enhance ACNM’s data licensing & mailing list rental revenue.
Data Management: Participates in departmental efforts designed to proactively maintain and improve data accuracy and integrity by updating member and non-member records with information obtained through a variety of sources.
Follows existing Membership Department Standard Operating Procedures (SOPs) for membership functions and makes recommendations for improvements.
Participates in departmental efforts to improve the AMS, and files problem reports as needed, with the AMS vendor.
Assists in the development and mailing of other membership support materials (welcome packets, student packets for schools, information requests, etc.).
Serves as a Moderator on ACNM Connect (our online community), making sure the content adheres to ACNM posting rules & etiquette.
Participates, as needed, in monthly committee calls with the Director.
Other duties as assigned by Director.
Specific responsibilities for the ACNM Store include:
Primary point of contact for the ACNM Store.
Participates in planning and ordering store products for the onsite Annual Meeting store. Work with Director to determine products to order, the quantity of items to ship to the meeting, and package products for shipment to the meeting. Organize author books signings.
Tracks relationships with store vendors, commissions owed to us or that we owe, and prepares payment requests for approval by Director.
Attends the Annual Meeting and staffs the onsite ACNM Store.
Maintains an accurate accounting of our store inventory and keeps the inventory organized so it is easy to access ordered items.
Makes recommendations for new store offerings based on feedback from members.
Fulfills online orders, inquiries and returns.
Provides quarterly reports to the Director regarding store sales and expenditures. Collaborate with Finance Department to make sure store sales are accurately accounted for in the financial system.
This position has no direct internal reports.
Bachelor’s degree and two years related experience and/or training; or equivalent combination of education and experience.
Preference given to those with nonprofit association experience.
Excellent communications and interpersonal skills, top notch customer service and phone etiquette, with ability to interact with individuals at all levels.
Excellent analytical skills, ability to detect patterns to resolve problems, and write progress reports with supporting data.
Strong attention to detail and accuracy.
Strong writing skills for authoring effective business communications.
High proficiency with MS Office (Excel, Word, Outlook).
Proficiency with email marketing platforms such as MailChimp.
Knowledge of Association Management System such as Impexium, including query building or ability to quickly learn new software skills.
Excellent data entry skills and ability to effectively work with Finance department on procedures for entering and correcting membership payment data, including the handling of refunds and credits.
Good organizational skills with ability to organize workload and multiple priorities.
Works well in a team environment and takes appropriate individual initiative to problem-solve.
Ability to work in a fast-paced environment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to type, finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance. Specific vision abilities required by this job include close vision.
The employee must occasionally lift and/or move up to 25 pounds. This position requires occasional packing and moving boxes to prepare for conferences and mailings.
The employee will travel, usually by plane, to meeting locations 1-2 weeks per year.
Applications without a cover letter won't be considered.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level and work interruptions in an office space range from low to moderate levels. The physical space is climate controlled and well lit.
About American College of Nurse-Midwives
The American College of Nurse-Midwives (ACNM), based in Silver Spring, Maryland, is the professional association that represents certified nurse-midwives (CNMs) and certified midwives (CMs) in the United States. With roots dating to 1929, ACNM sets the standard for excellence in midwifery education and practice in the United States and strengthens the capacity of midwives in developing countries. Our members are primary care providers for women throughout the lifespan, with a special emphasis on pregnancy, childbirth, and gynecologic and reproductive health. ACNM reviews research, administers and promotes continuing education programs, and works with organizations, state and federal agencies, and members of Congress to advance the well-being of women and infants through the practice of midwifery.
For more information visit www.midwife.org