Consulting Services, Other, Project Management/Program Development
4 Year Degree
Business Solutions & Innovation Director
AMR has an exciting new opportunity available for a Business Solutions & Innovation Director based in our Lexington, KY office.
The Business Solutions & Innovation Director is a strong communicator, project manager, process improvement enthusiast and tech savvy individual who ensures AMR and our association clients utilize the most appropriate, efficient and productive solutions to achieve business goals. This is both a visionary and a “doer” role and requires an energetic personality with a strong understanding of how technology fits in with business processes.
The Business Solutions & Innovation Director will work with our teams to anticipate and proactively address the ever-changing business and technology needs of our association clients and guide AMR’s business strategies from an enterprise-wide perspective. The Business Solutions & Innovation Director will engage directly with internal teams and client Boards of Directors to identify unmet needs and identify and implement the best solutions to meet those needs.
In this hands-on role you will:
•Monitor new and emerging technologies to determine applicability for AMR and our clients •Serve as an in-house expert and resource for Executive Directors and Shared Services Directors •Proactively drive change and continuous improvement across all functional areas •Understand and represent the client (internal and external) to clearly define the problems/issues and ensure that the right solution is identified and implemented.
•Translates client and end-user needs into products, services, experiences that solves needs and creates value •Works closely with AMR Directors to understand the needs of their departments, clients and assist in their growth, efficiency gain, and process improvement •Analyzes systems and workflows to identify opportunities for continuous improvement and streamlined processes •Provides leadership for business process improvement and innovative projects across the business •Functions as project manager for complex and critical projects for internal and external clients. Includes management of vendors and their contractual obligations to AMR and our clients •Manages and coordinates projects from inception to completion •Communicates cross-functionally at all levels within the company, including executive management •Provides daily decision making on critical project issues and ensures all appropriate individuals are included or informed •Tracks and monitors business performance metrics to measure results and ensure continuous, sustainable improvement occurs across processes •Proactively drives change •Keeps a pulse on industry trends, movements, and activities and remains on top of key trends within association management, financial services, and technology companies •Identifies and incorporates external and internal best practices into continual improvement processes/initiatives •Assists the Executive Team in establishing short-term and long-term company goals, plans and budget projections, including revenue generating services while balancing the client and company needs •Manage the work of outside vendors and internal team of 1-2 •Attends and participates in management meetings and company strategic planning teams •Performs other duties as required
Knowledge, Skills, and Abilities
•Highly organized and detail oriented •Excellent work ethic with flexible “can-do” attitude •Results-driven commitment to success – capable of developing new initiatives from concept through implementation •Strong analytical and critical thinking skills and ability to think strategically about customer needs and business impact •Ability to act as a change agent and align teams on new ideas and ways of working •Excellent written and verbal communication skills •Must have strong problem-solving and customer service skills •Ability to work well individually and in a team environment •Ability to manage multiple projects and meet deadlines, as well as maintain professionalism, composure and effectiveness under pressure and in changing conditions •Ability to maintain constructive relationships with people at all levels of an organization (both inside and outside the company) •Ability to read, analyze, and interpret software and equipment manuals, legal documents, technical reports, professional journals, and industry/trade publications •Proficient knowledge of Microsoft Windows operating systems, Microsoft Office Suite and Adobe Acrobat DC
Training and Experience
•Bachelor’s degree. MBA preferred •5 years prior experience in a technical role, i.e. Business Analyst, IT Project Management •Basic LEAN techniques including Value Stream Mapping •Prior experience managing large projects of moderate complexity and risk •Certifications in LEAN or Project Management preferred •Association Management experience helpful
If you are interested in joining a growing company committed to serving clients while providing employees with opportunities for growth, development and flexible working arrangements then please submit cover letter, resume and salary requirements via email to email@example.com, attention Jennifer Taylor.
We are proud to be a Best Place to Work in Kentucky for four consecutive years; and recognizes this honor as further validation that the AMR way is helping create an environment that brings the best out of our employees.
AMR provides a comprehensive benefits package that includes a generous amount of Paid Time Off, Flexible Work schedules in addition to Medical, Dental, Vision, Life and Disability Insurance, and 401(k).
To learn more about AMR Management Services, visit www.amrms.com
Additional Salary Information: Salary commensurate with experience
About AMR Management Services
AMR, a full-service association management company, provides professional association management services to organizations of all sizes. The AMR team delivers broad-reaching expertise in all aspects of association management to clients all across the nation.
AMR's complete line of association management services can be tailored to your needs, your budget and your timeframe. Submit your resume today.