Customer Service and Support, Membership, Project Management/Program Development
4 Year Degree
The American Society of Ophthalmic Administrators (ASOA) is the premier organization for the business side of the ophthalmic practice whose mission is to advance the skills and professionalism of ophthalmic management. Serving administrators, managers, physicians, and office staff – ASOA offers avenues for personal and professional growth and provides support, tools, and resources for the daily challenges of managing a practice. ASOA is an affiliate of the American Society of Cataract and Refractive Surgery (ASCRS).
Primary Job Duties & Responsibilities:
Under direction of the ASOA Executive Director, plans, executes, and achieves successful completion of assigned projects providing appropriate tracking and reporting per project.
Manage multiple committees, task forces, and online communities.
Manage email marketing, e-newsletters, and other electronic communications.
Manage online learning center.
Manage member/prospective member database in AMS.
Manage Association’s membership benefits plan including regular review/evaluation and make appropriate recommendations.
Develop and implement data analysis reporting mechanisms for membership/other assigned projects.
Develop and execute member acquisition and retention strategies and identify trends in membership recruitment and retention.
Explore new ways of soliciting input from members to ensure ASOA remains relevant and in touch.
Assist team members with administrative duties as assigned.
Experience, Knowledge, and Skill Requirements:
Proven success in project management from concept to completion, including use of project management tools.
Solid understanding of Association membership, strategic planning, and product development.
Collaborate with cross functional teams to develop innovative solutions.
Experience with Salesforce platform, AMS software, Drupal, HTML, and Higher Logic community management experience desired.
Familiarity with web analytics tools and social media platforms
Ability to work on multiple projects simultaneously in a fast-paced work environment.
Ability to prioritize, adjust priorities as needed, and meet deadlines.
Ability to interact tactfully, but in a goal driven manner, with large volunteer contingency.
Strong organizational and problem solving skills.
Ability to read, interpret and logically apply information.
Excellent written and oral communication skills, with attention to detail.
Ability to work in a team environment, but also be a self-starter, energetic, forward-thinking, creative, and think outside the box.
Proficiency in Microsoft Office Suite and willingness to learn other software systems as required.
4+ years in planning, management, and delivery of successful programs and projects
2+ years Association experience in a membership environment
To apply for this position, please submit your resume along with salary history to firstname.lastname@example.org or by fax to 703-547-8857 Attn: APM.
Additional Salary Information: Negotiable based on relevant experience.
About American Society of Cataract and Refractive Surgery
The American Society of Cataract and Refractive Surgery (ASCRS), is a membership association created to advance the art and science of ophthalmic surgery and the knowledge and skills of ophthalmic surgeons.