NEED: The Northern Virginia Chamber of Commerce is an organization with a regional focus and fifteen current employees. The Chamber has a need for a Vice President of Operations to oversee processes and operational accountability at all levels of management. The position is needed to assure: focus on organizational priorities; coordination of efforts against those priorities; oversight of the action plans; and proper management of personnel. The position is vital to the continued growth of the Chamber. A premium is placed on having a servant management approach to situations involving members and associates. The daily interaction with numerous clients, partners, members and staff requires an unflappable demeanor and ability to manage many things at once.
POSITION DESCRIPTION: The Vice President Operations is a key member of the Executive Team and will be responsible for managing the Chamber staff in the Business Development and Programs Departments. (The Vice President of Government Relations will manage the Policy and Communications Departments.) The VP of Operations will report directly to the President & CEO and work closely and coordinate with President & CEO and the VP of Government Relations to manage the volunteer management team on a daily basis and be a central source (coordinator) of information for the organization. The position also contributes to the coordinated development and implementation of organizational strategies, policies and practices. The position will be the liaison from the staff to the CEO and Board of Directors to handle any organization issues, special projects, initiatives or implementation requests.
ROLES AND RESPONSIBILITIES:
Manage the staff in the Business Development and Programs areas.
Assure effective coordination between all departments to execute against strategic programs and initiatives.
Work with department heads to create annual team-specific plans to accomplish goals and objectives set forth in the Strategic Plan and at the direction of the Board and Executive Committee.
In collaboration with Department Heads, ensure any department level change is delivered effectively.
Develop a broad and deep knowledge of all departmental goals.
Provide strategic direction and oversight to staff supporting the development, implementation and dissemination of quality measures including member surveys and member and non-member interviews.
Board and Member Management
The Vice President of Operations has responsibility for ensuring that Executive Committee and Board of Director meetings are planned and executed and that all resultant decisions and action items are acted upon in a timely and effective manner.
In conjunction with the President & CEO and the Communications Team, manage the communication flow to the volunteer leadership including EC, Board and influencers.
Manage and assure execution of the Board Nominations process.
Research and coordinate, with the Director of Business Development, implementation of new membership benefits and retention efforts.
Manage certain Member Councils, Committees and Task Forces to: generate critical member input; gain member commitments for time and energy on key initiatives; and manage cross-departmentally to build and implement quality-related resources that will help members navigate the many service offerings.
Lead staff meetings.
Work with appropriate administrative staff to ensure that staff has the needed tools to succeed. He/she will also coordinate communication among staff on emerging issues and/or issues of growing concern.
Improve the operational systems, processes and policies in support of organization’s mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
Oversee and assist departments in creating and finalizing annual operating budgets and results performance.
Play a significant role in long-term planning, including initiatives geared toward operational excellence.
Develop tactical plans to accomplish stated objectives.
Establish, maintain and evaluates metrics and dashboards to monitor the overall effectiveness of programs, marketing campaigns and service delivery.
Represent Chamber at appropriate internal and external functions.
Maximize collateral revenue programs – including working with affinity program partners on related marketing campaigns and develop new, relevant opportunities to grow non-dues revenue.
Accepts other duties as assigned
Additional Salary Information: Based upon experience
The Northern Virginia Chamber of Commerce (formerly Fairfax Chamber), the Voice of Business in Northern Virginia™, represents nearly 700 member companies with approximately 500,000 employees throughout the region. For over 90 years, the Northern Virginia Chamber has been working to build a strong business community by providing unparalleled access to business development & thought leadership oppor...tunities; professional development & mentoring; business advocacy and strategic community partnerships. To learn more about the Northern Virginia Chamber, please visit http://www.novachamber.org and follow the Northern Virginia Chamber on Twitter: @NovaChamber.